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1 Important Alert(s)

Storm Alert

7:00 a.m. Update: Our crews have restored power to more than 44,000 of the 53,500 customers affected by a windstorm packing gusts exceeding 70 mph in some locations. The latest weather forecasts project another round of strong wind that will continue through Tuesday afternoon, with the potential for measurable snowfall that could cause some customers who were previously restored to lose power again. Use extreme caution near downed power lines and wires; always assume that they are carrying live electricity. 

Press Release Report an Outage Downed Power Line Safety

Access for Disabled Persons

Services to help our hearing and vision-impaired customers.

Braille Bills/Eye Saver Service
If you or someone you know is blind or vision-impaired, we can provide bills in Braille or in a larger print than our standard bill. For more information, please call 1-800-642-4272.

Deaf, Hard of Hearing, and Speech Impaired
We have special equipment to receive typewritten messages by telephone from deaf, hard-of-hearing, and speech-impaired customers who have compatible (TTY) devices at home. We provide this service 24 hours a day, seven days a week. For more information, please contact 711 - NYS Relay Service.