Frequently Asked Questions
Reset your password here. You will be asked to provide your e-mail address/sign-in ID followed by a security question. When you answer correctly, you will be able to reset your password.
Reset your sign-in ID here. You will be asked to provide your e-mail address that you have on your Web Profile and you will receive an email with your sign-in ID.
Our Customer Service Department is here to help. Please call us at 1-800-642-4272, Monday–Friday, 7:00am to 7:00pm.
For gas leak and gas emergencies, call 1-800-892-2345 or 911 immediately.
For power outages, please report outages online or call 1-800-867-5222.
Emergency support is available 24 hours a day, every day.
There are a number of variables that can cause your energy bill to fluctuate each month. Changes in the season can have an impact on the amount of electricity and gas you use. Another factor could be the operation of your equipment. You can find more information about why my bill may vary and how to gain more control over usage on our site.
If you manage multiple accounts registered under your web profile, you can unlink/remove an account by:
- Sign in to the “Manage my accounts” webpage, select “Unlink accounts” from the “Perform an action” dropdown.
- Select the accounts you want to remove and continue.
Note: Accounts enrolled in paperless billing or any automated payments must be de-enrolled from these programs before the account can be unlinked from the profile. You can de-enroll from your Account Settings page.
An access code is only required from Massachusetts Gas and Metro NY(Brooklyn, Queens, and Staten Island) Gas customers. If you are neither but are being asked to provide one, you may be on the wrong site. Doublecheck the correct region appears in the top-left corner of the National Grid homepage.
If not, click on the “Change Location” link below the region.
Please note that you are currently on the Upstate NY page and an access code is not required from Upstate NY customers. If you are in the incorrect region, you can always switch using that Change Location link.