Contact Us
Emergencies and Incidents
24 hours a day, every day
Gas emergencies:
Call 1-800-892-2345 or 911
24 hours a day, every day
Outages:
Report online or call 1-800-867-5222
If you have information related to electricity or gas theft.
Report a streetlight that requires repairs.
Billing
View our Bill Help section to see explanations of the terms, charges and different sections of our bills.
Search for a nearby payment or customer service center or send your payment by mail:
National Grid P.O.Box 371376 Pittsburgh, PA 15250-7376
General Inquiries
Monday-Friday, 8am to 5pm
1-800-664-6729
Service in English & Español.
Hearing/speech impaired customers may call 711.
Forgot your password?
Looking for a rebate?
Find the answers to common questions here.
Inquiries related to technical portal issue, general information, or specific project/system.
Small Business Webinar Series
View recordings from our webinar series "Small Business Matters". These sessions highlight our commitment to providing reliable service and delivering solutions that support your business today and into the future. From bill management options and economic development opportunities to energy efficiency programs and digital solutions, we're here for you.