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1 Important Alert(s)

Alert

11:00 am Update: Our 2,800 field workers continue cleanup and repairs after severe thunderstorms and suspected tornadoes barreled through parts of upstate NY Tuesday. We are working with local officials and emergency responders to coordinate restoration efforts. Where it is safe to do so, crews are removing extensive damage – including downed wires, trees, broken poles and other hazards – while focusing on public safety and power restoration. Never touch downed power lines, assume they are carrying live electricity and report them at 1-800-867-5222 or by calling 911.

Report Energy Theft

Energy and Gas Theft: Illegal, Costly and Dangerous

Energy and gas theft is a problem all electric utilities face- and their customers share. It's estimated that energy theft costs utilities billions of dollars annually, and these losses generally are passed along to customers in the form of higher rates.

People who steal electricity, gas or both are often unaware of the risks involved, and they create situations that not only endanger themselves and their property but also violate electrical codes and threaten public safety.

We take a proactive approach to this serious problem and committed to protecting our customers, eliminating theft and reducing related costs.

Our staff of investigators works closely with other utilities as well as local, state and federal enforcement agencies in detecting, investigating and prosecuting anyone found diverting, bypassing or tampering with an electric or gas meter.

If you have information related to electricity or gas theft, you can complete the form below or call our tip line at 1-800-322-2234. All information will be kept confidential.

Please note, this form is only for reporting energy theft. Any customer service related inquiries should be handled by contacting customer service.

Please note, this form is only for reporting energy theft. Any customer service related inquiries should be handled by contacting customer service.

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