Contact Us
Emergencies and Incidents
24 hours a day, every day
Gas emergencies:
Call 1-800-892-2345 or 911
24 hours a day, every day
Outages:
Report online or call 1-800-867-5222
If you have information related to electricity or gas theft.
Report a streetlight that requires repairs.
Billing
View our Bill Help section to see explanations of the terms, charges and different sections of our bills.
Search for a nearby payment or customer service center or send your payment by mail:
National Grid P.O.Box 371376 Pittsburgh, PA 15250-7376
General Inquiries
Monday-Friday, 8am to 5pm
1-800-664-6729
Service in English & Español.
Hearing/speech impaired customers may call 711.
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Find the answers to common questions here.
Inquires related to technical portal issue, general information, or specific project/system.