Electric Service Upgrade
Are you planning to upgrade your electric service? Our team is available to help you determine what your project will need and we’ll help you through each step of the process.
Before You Apply
Before you start a request for an electric upgrade, it’s important to work with a qualified electrician to confirm whether an upgrade is needed and what type of upgrade is appropriate. The electrician will assess your panel’s capacity and your home’s electrical load to provide recommendations. They will also coordinate with us to confirm the scope of work, which helps determine the type of upgrade required and impacts the timeline, process, and any additional steps involved.
If you’ve experienced any fires, outages, or burnt panels near your electric system, please contact a qualified electrician to access what repairs are needed before considering a service upgrade.
Submit a Request to National Grid
Once you have worked with your electrician to determine the right size for your upgrade, complete our Electric Service Request Form to begin your upgrade project. Confirming the full scope of the upgrade and providing accurate information before you apply is essential to avoid delays, back-and-forth, or changes later in the process.
There are three ways to submit the form:
- Online: Access our user-friendly portal and submit your form electronically.
- Email: Send your form to CustomerElectricConnectionsUNY@nationalgrid.com
- Phone: To provide details over the phone, please call 1-800-260-0054 Monday through Friday between 7:30am and 4:30pm.
A dedicated Establish Service Representative (ESR) will guide you through the process and connect you with your Job Owner, who will be your main point of contact until the end of your electric project. The Job Owner will communicate with you throughout the project and may request a Proposal for Electric Service (PES) package depending on your project scope.
Different Types of Upgrade Projects
The type of electric upgrade you need will affect the timeline, process, and costs. After your electrician determines your requirements, they will work with National Grid to confirm which category applies to your project. Please note that as we learn more about your project, its category may change during the process.
|
Type |
About |
Timeline |
Cost |
|---|---|---|---|
|
Simple Upgrade |
Most upgrades to residential homes involve increasing your home’s electrical capacity without any need for changes to our infrastructure. |
Timing varies as it depends on the electrician. Only a simple service connection and/or meter installation is required of National Grid. |
No charge from National Grid. You will only need to pay for your electrician’s work. |
|
Complex Upgrade |
We may determine that your upgrade is more complex, requiring construction or changes to our infrastructure in order to connect your service to our system. |
The complexity of the upgrade and site conditions will determine the length of time to connect your upgrade. The process may require easements and permits before we can begin construction, which could extend the timeline. |
For these types of projects, there may be additional costs from National Grid. |
|
Full Rebuild & Major Renovation |
This is for complete home rebuilds or major renovation projects that involve demolition. After rebuilding, your electrician will need to submit a request for new service. |
Dependent on your own construction timeline and the type of upgrade needed |
If you need temporary service during construction, there will be a fee for temporary service. |