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1 Important Alert(s)


National Grid Prepared to Keep Customers Warm for Forecasted Weekend Big Chill

With temperatures expected in the single digits this weekend, we are prepared to provide our 1.9 million customers in New York City and Long Island with the energy needed to keep families warm and businesses running. Please keep safety a priority by minimizing outside activities and have a well-stocked winter home emergency supply kit. For more tips on how to stay warm and safe, read Cold Weather Health and Safety Advice.

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24 hours a day, every day

1-800-490-0045 or 911 

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Monday-Friday, 8:00am-8:00pm


Service in English & Español. Hearing/speech impaired customers may call 711.
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Understand My Bill

View our new Bill Help section to see explanations of the terms, charges and different sections of our bills.

Also, learn how to download your billing statements and energy usage (pdf).

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Manage Energy Supplier

Use this form to block your account from being enrolled without consent  or to cancel service with your current Energy Supplier Company.
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Search for a nearby payment or customer service center or send your payment by mail:
National Grid P.O. Box 371382 Pittsburgh, PA 15250-7382
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