Outage Central
National Grid
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We work hard to provide you safe and reliable service. On the rare occasions you lose power, check here for regular restoration updates.

How National Grid Restores Power

When a neighborhood power outage occurs,  thousands of customers may be affected. Watch to learn how National Grid restores service.

Emergency Contacts

You can report outages online or from our free mobile app, available from the iTunes GooglePlay stores.

Or, call to report outages and downed wires:

Massachusetts & Rhode Island:
1-800-465-1212

Upstate NY:  1-800-867-5222

If you have life-sustaining equipment in your home, notify us:

Massachusetts & Rhode Island:
1-800-322-3223

Upstate NY:  1-800-642-4272

For shelter information, call 211.

Stay Connected

Text the word STORM to NGRID (64743) to register for broadcast text alerts.

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