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Welcome to our Upstate NY Home site.

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Where can we help you today?

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Emergency Contacts

24 hours a day, every day

Outages: Report online or call 1-800-867-5222 

Gas emergencies: Call 1-800-892-2345 or 911 

Call Us

Monday-Friday, 7:00am-7:00pm

Service in English & Español. Hearing/speech impaired customers may call 711.
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Check FAQs

Understand My Bill

View our new Bill Help section to see explanations of the terms, charges and different sections of our bills.

Also, learn how to download your billing statements and energy usage (pdf).

Help Reading Your Bill

Manage Energy Supplier

Use this form to block your account from being enrolled without consent or to cancel service with your current Energy Supplier Company.

Manage Energy Supplier

Visit or Mail Us

Find a nearby payment or customer service center or send your payment by mail:
National Grid P.O. Box 371376 Pittsburgh, PA 15250-7376
Visit Us

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