Contact Us
Emergency Contacts
24 hours a day, every day
Outages: Report online or call 1-800-867-5222
Gas emergencies: Call 1-800-892-2345 or 911
Call Us
Monday-Friday, 7:00am-7:00pm
1-800-642-4272
Service in English & Español. Hearing/speech impaired customers may call 711.
FAQs
Forgot your password? Looking for a rebate? Find the answers to common questions here.
Understand My Bill
View our new Bill Help section to see explanations of the terms, charges and different sections of our bills.
Also, learn how to download your billing statements and energy usage (pdf).
Manage Energy Supplier
Use this form to block your account from being enrolled without consent or to cancel service with your current Energy Supplier Company.
Visit or Mail Us
Find a nearby payment or customer service center or send your payment by mail:
National Grid P.O. Box 371376 Pittsburgh, PA 15250-7376
