1 Important Alert(s)

The US Postal service is reporting significant delays in shipping mail to all of New York State. Please note that you can view or pay your National Grid bill 24/7 by signing into your account. In addition, our Paperless Billing program offers the faster and environmentally greener convenience of email bill delivery. Consider enrolling today.

Sign in or Register for Your Account Go Paperless

Contact Us

24 hours a day, every day

Outages: Report online or call 1-800-867-5222

Gas emergencies: Call 1-800-892-2345 or 911

Monday-Friday, 7:00am-7:00pm
1-800-642-4272

Service in English & Español. Hearing/speech impaired customers may call 711.

Account Questions/General Support

Streetlight Outage

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Forgot your password? Looking for a rebate? Find the answers to common questions here.

View our new Bill Help section to see explanations of the terms, charges and different sections of our bills.

Also, learn how to download your billing statements and energy usage (pdf).

Help Reading Your Bill

Use this form to block your account from being enrolled without consent or to cancel service with your current Energy Supplier Company.

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Find a nearby payment or customer service center or send your payment by mail:

National Grid P.O. Box 371376 Pittsburgh, PA 15250-7376

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