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National Grid
Upstate NY Change Location

Storm Alert

National Grid is closely monitoring the weather in upstate NY this weekend. We have 3,250 line, service, tree, damage assessment and public safety workers ready in the event Sunday's predicted high winds do damage to our networks and we want to ensure you are prepared, too. We recommend keeping flashlights and extra batteries at home and keeping mobile devices fully charged so you can stay connected in the event of an outage.

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Account Questions/General Support

streetlight outage

Report Energy Theft

Call Us

Customer Service
(English & Español)

1-800-642-4272
Monday-Friday, 7:00am-7:00pm

Hearing/speech impaired customers may call 711.

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Report a Gas Emergency

Call 1-800-892-2345 or 911
24 hours a day, every day.

Report a Power Outage

Report online or call 1-800-867-5222
24 hours a day, every day.

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National Grid
Customer Contact Center C-3
300 Erie Boulevard West
Syracuse, NY 13202-4250

Payments Only:
National Grid
P.O. Box 11742
Newark, NJ 07101-4742