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Long Island NY Phone Numbers

A complete list of National Grid phone numbers for customers in Long Island and Rockaway Peninsula.
 Gas Emergencies
1-800-490-0045 or 911
24-Hour Assistance

Customer Service
(English & Español)

1-800-930-5003
Monday - Friday, 8:00am - 8:00pm

Hearing/speech impaired customers may call 711 and provide the support number above.

New Service, Gas pipe Installations & Natural Gas Conversions
For customers requesting a new gas pipe installation outside their home, business, multi-dwelling and Natural gas conversions.

1-877-696-4743
Monday - Friday, 8:00am - 5:00pm

Claims
To report damage to a customer's property.

1-631-348-4115

Claims form

Start or Stop Service
We ask that you kindly give a 24 hours notice.
1-800-930-5003
Meter Upgrade Requests 1-516-545-5682
Dig Safe
Note: This is not a National Grid phone number.
1-800-962-7962
Media Hotline

1-516-545-5052
Monday - Friday, 9:00am - 5:00pm

1-516-545-4030
After business hours