Massachusetts Electric Phone Numbers
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National Grid
Massachusetts Electric
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A complete list of National Grid phone numbers for customers in Massachusetts.

 Gas Emergencies
1-800-233-5325 or 911
24-Hour Assistance

Report an Outage
1-800-465-1212
24-Hour Assistance

Customer Service
(English & Español)

1-800-322-3223
Monday - Friday, 7:00am - 7:00pm

Hearing/speech impaired customers may call 711 and provide the support number above.

Credit and Collections

1-888-211-1313
Monday - Friday, 7:00am - 9:00pm
Saturday, 7:00am - 5:00pm

Credit/Debit Card Payments via Western Union
Fees Apply

1-888-849-4310

Claims
To report damage to a customer's property.

1-781-907-3930

Claims form

Specialized Commercial Group 1-800-322-3223
Tree Trimming

1-800-322-3223