Massachusetts Gas Phone Numbers
A complete list of National Grid phone numbers for customers in Massachusetts.
|Gas Emergencies||1-800-233-5325 or 911
|Report an Outage||1-800-465-1212
(English & Español)
Monday - Friday, 7:00am - 7:00pm
For the fastest service, please call from the primary phone number on file in your account settings.
Also, have your account number on hand before calling, especially if you have more than one service address.
Keep in mind that while our phone system will ask you to answer questions verbally, you may also enter in account numbers, credit card numbers, and other digits using your phone key pad.
Hearing/speech impaired customers may call 711 and provide the support number above.
|Credit and Collections||1-800-233-5325
Monday - Friday, 7:00am - 9:00pm
Saturday, 7:00am - 5:00pm
|Credit/Debit Card Payments via Western Union
|Specialized Commercial Group||1-800-322-3223|
To report damage to a customer’s property.
|New Service, Gas pipe Installations & Natural Gas Conversions
For customers requesting a new gas pipe installation outside their home, business, multi-dwelling and Natural gas conversions.
Monday - Friday, 8:00am - 5:00pm
Note: This is not a National Grid phone number.