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Please note: The latest versions of Google Chrome (Version 93.0.4577.63) and Microsoft Edge (14.0 and above) do not work correctly with our current website. Our team is working on resolving this issue, however, you may experience an error trying to sign in, sign out, and/or accessing your online account. We apologize for this inconvenience. 
We recommend using the following browsers: Internet Explorer (version 11), Firefox (version 92.0) or Mozilla (version 91.0.2).  

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Emergency Contacts

24 hours a day, every day

Gas emergencies: Call 1-800-233-5325 or 911 

Outages: Report online or call 1-800-465-1212 

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Call Us

Monday-Friday, 7:00am-7:00pm
1-800-233-5325

Service in English & Español.
Hearing/speech impaired customers may call 711.

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FAQs

Need help switching between your electric and gas accounts? Looking for a rebate? Find the answers to common questions here.

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Understand My Bill

View our new Bill Help section to see explanations of the terms, charges and different sections of our bills.

Help Reading Your Bill

Visit or Mail Us

Search for a nearby payment or customer service center or send your payment by mail:
National Grid P.O. Box 371338 Pittsburgh, PA 15250-7338
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