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Where can we help you today?
As conditions evolve, we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve.
To learn more, and stay updated on National Grid’s efforts, visit our dedicated page: ngrid.com/covid-19.
24 hours a day, every day
Gas emergencies: Call 1-800-233-5325 or 911
Outages: Report online or call 1-800-465-1212
Account Questions/General Support
Streetlight Outage
Report Energy Theft
Some call centers are experiencing longer hold times than usual. We recommend you use our website for non-emergency tasks like paying or viewing bills, viewing bills, and finding answers to common questions before calling in. You can also email customer service about your account.
Need help switching between your electric and gas accounts? Looking for a rebate? Find the answers to common questions here.