Frequently Asked Questions
Massachusetts customers no longer need two separate logins for their gas and electric service accounts. You can now manage both type of accounts under one login profile. Simply login here and click Link New Account to add all the service accounts you like to access and manage in the same login profile.
To learn more about our new My Account website.
Reset your password here. You will be asked to enter your username or sign-in email address and verify via a temporary code sent to your email address.
Reset your sign-in ID here. You will be asked to provide your e-mail address that you have on your Web Profile and you will receive an email with your sign-in ID.
For gas leak and gas emergencies, call 1-800-233-5325 or 911 immediately.
For power outages, please report outages online or call 1-800-465-1212.
Emergency support is available 24 hours a day, every day.
There are a number of variables that can cause your energy bill to fluctuate each month. Changes in the season can have an impact on the amount of electricity and gas you use. Another factor could be the operation of your equipment. You can find more information about why my bill may vary and how to gain more control over usage on our site.
To view more about saving energy, visit our website for ways to save.
We also recommend enrolling in a Balanced Billing for a more balanced monthly bill.
Please visit the Services & Rebates page for a list of energy saving services and rebates available. You may filter the list by selecting the criteria applicable to you on the left hand side.
You may also browse through the different energy saving programs that we offer.
Here is a list of things you will need to have to start service:
- Full Address you are moving to (including the house number, street name and Suffix, unit/apartment number, city, state, and zip code)
- Legal Name as shown on SSN Card
- Social Security Number
- Preferred Contact Number
- Email Address
- Date you would like to start service
- Driver’s License (You may be asked to provide information from your Driver’s License)
Please have this information readily available prior to your request for Service
During the difficult time of losing a loved one, you may experience uncertainty of what steps need to be taken regarding their National Grid Gas account.
On behalf of National Grid, please accept our condolences for your loss. We would like to guide and assist you in taking the necessary action(s), as National Grid cannot legally allow an account to remain active in the name of someone who has passed on.
How to make changes to a deceased person’s account
The options available are:
- Close the account, turning off service
- Place service in the name of an Estate – Once the necessary documents are received and processed, the Estate authorized representative will be allowed to discuss the account with our Customer Service Department.
If you are seeking to close the account and open a new account in your name, please visit Check, Start, Stop, or Transfer Service.