How to Provide a Meter Reading
There are three ways to provide us with meter readings to avoid estimated reads.
Please have your account number ready to reference.
One: Email a photo of your meter
On your scheduled meter reading dates, email a photo of your meter to LOFL@nationalgrid.com. Please include:
- Your name
- Address
- National Grid account number
Two: Provide your meter reading over the phone
Call 1-800-322-3223 for electricity accounts or 1-800-870-1664 for gas accounts, and follow the prompts. At the main menu, say "meter reading" and then choose your options by saying:
- Provide a reading
- Date for next reading
Three: Make an appointment to get a manual reading
Call 1-800-322-3223 for electricity accounts or 1-800-870-1664 for gas accounts.
Please have your account number ready to reference. Ask the customer service rep to set up an appointment to have your meter read. You may need to explain that you are currently receiving estimated readings.
Once your appointment is scheduled, you will receive a call 30 minutes before the technician arrives to complete the reading.
Learn more at How to Read Your Meter.