Skip to main content Skip to main navigation
Choose a Region
Our Company Contact Us

Welcome to our MA Home site.

We're not sure if this is right. If you confirm where you use our services most, we can tailor our site to your needs.
Note: If you've told us more than once your browser could be blocking cookies. Click to learn more about cookies

Pay Your Bill
You have reached the end of the nav drawer.

Select Your Region

Where can we help you today?

1 Important Alert(s)

System Maintenance

Online outage reporting unavailable December 5

We will be performing system maintenance on our online outage reporting system on Tuesday, December 5. During this time, reporting an outage online or via text will not be available. To report an outage, please call Customer Service at 1-800-465-1212 . Our agents are available 24 hours for electric emergencies. Thank you for your patience as we work to maintain our outage reporting system.

Report Outage: 1-800-465-1212

Safety & Outages

Electrical Outages: call 1-800-465-1212 or Report Outage
Gas Emergencies: call 1-800-233-5325 or 911.

Outage Central

Prepare before, during and after storms.

Outage Central
Electric Safety

Important electrical safety tips for everyone.

Electric Safety
Natural Gas Safety

Learn to recognize and react to dangerous conditions and prevent accidents before they occur.

Natural Gas Safety
Call 811 Before You Dig

If you plan to plant a tree, install a fence or other outdoor improvements, call before you dig to make sure you steer clear of hazards.
Call 811 at least two days prior to excavation activities.

Avoid Scams

We never demand payment through a prepaid debit card.
Every National Grid employee carries a photo ID card, and all our contractors are also required to carry ID.

Safety in our Communities

First Responders Safety

Free online training, interactive tools, training materials, and videos for teams working near gas and electric facilities.

Safety Education Materials

Want to engage students in safety, energy efficiency, the environment, and ethics? We offer free learning resources here.