Smart Meter Opt Out Request
Your current electric meter is aging and needs to be replaced. We’re upgrading electric meters to smart meters to support today’s more advanced electric grid.
If you do not want a smart meter installed, complete this form to request to opt out.
Once your opt-out is fully processed, we will install a non-communicating meter to replace your current meter. Since this meter cannot transmit readings to us automatically, it will need to be read manually by a utility representative on-site. A monthly meter-reading fee will be applied for this service, as shown below.
NOTE: Only residential customers (customers on the “R1” or “R2” rate) are eligible to opt out of the smart meter program. Most commercial customers are not eligible to opt out, based on the terms set forth by the Massachusetts Department of Public Utilities.
| One-time change-out fee (If a smart meter has already been installed and will be replaced with a non-communicating meter) |
$33.00 |
|---|---|
| Monthly meter reading fee: |
$26.00 |
If you have questions or concerns about smart meter safety, please visit our smart meter safety page or contact our call center prior to completing the form.
If you are a landlord, you are not able to opt out on behalf of your tenants. This form must be completed by the customer of record or the National Grid account holder, as fees will be applied to individual customer accounts.
Note: We will be installing smart meters in specific areas of Massachusetts over the next several months. Once smart meter installations are complete in an area, we will revisit customer opt-out requests for processing. You may receive additional communication from us about your smart meter opt-out.