Life Sustaining Equipment and Your Electric Service | National Grid
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Let us know if you rely on electrically operated life-sustaining medical devices, and you may be in immediate danger if your electric service is interrupted. Please fill out our Notice of Life-Sustaining Equipment form and return it to:

National Grid
PO Box 960
Northboro, MA 01532-0960
Telephone: 1-800-322-3223

During Medical Emergencies

Always dial 911, regardless of whether you are on file with us. 

Although we inform customers about planned power outages and regularly review equipment requirements, restoration does take time.