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National Grid
Massachusetts Electric
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Site Performance Issues

We are experiencing some network issues which may prevent you from accessing your account right now. What a pain! We know, and we’re working to get things up to speed. In the meantime, payments can still be made from our mobile site on both desktop and mobile devices. Don't hesitate to contact us for emergencies or billing issues.

We apologize for the inconvenience and appreciate your patience while we work to restore your account access!

This interactive outage map is updated every 15 minutes to provide you with outage information for a specified area. To find outage information for your specific home or business, we recommend you login and check or report your outage.

The Estimated Time of Restorations (ETRs) you see are based on National Grid's latest damage analysis. ETRs represent when we expect every customer in a specific area to be fully restored. Some customers may be restored earlier than the ETR, and we make every effort to bring everyone back sooner. 

Watch our map tutorial or read our FAQs to learn more about outages and how the map works.