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National Grid
Massachusetts Electric
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Storm Alert

Weather forecasts are calling for heavy rain, thunderstorms, gusty winds, and the potential for flash flooding in Massachusetts today. National Grid is prepared and we urge you to be safe and ready, too. It is a good idea to always keep several working flashlights and an extra supply of batteries in your home. We also recommend charging mobile devices prior to the storm so you can stay connected in the event of a power outage.

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Customer Service
(English & Español):

1-800-322-3223
Monday-Friday, 7:00am-7:00pm

Hearing/speech impaired customers may call 711.

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Report a Gas Emergency

Call 1-800-233-5325 or 911
24 hours a day, every day.

Report a Power Outage

Report online or call 1-800-465-1212
24 hours a day, every day.

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General Correspondence:
National Grid
P.O. Box 960
Northborough, MA 01532-0960

Payments Only:
National Grid
P.O. Box 11742
Newark, NJ 07101-4742