Skip to main content Skip to main navigation
Choose a Region

Welcome to our NY Home site.

We're not sure if this is right. If you confirm where you use our services most, we can tailor our site to your needs.
Note: If you've told us more than once your browser could be blocking cookies. Click to learn more about cookies

Select Your Region

Where can we help you today?

Metro NY Phone Numbers

A complete list of National Grid phone numbers for customers in Brooklyn, Queens, and Staten Island.
 Gas Emergencies 911 or 1-718-643-4050
24-Hour Assistance

Customer Service
(English & Español)

1-718-643-4050
Monday - Friday, 8:00am - 8:00pm

For the fastest service, please call from the primary phone number on file in your account settings

Also, have your account number on hand before calling, especially if you have more than one service address.  

Keep in mind that while our phone system will ask you to answer questions verbally, you may also enter in account numbers, credit card numbers, and other digits using your phone key pad.  

Hearing/speech impaired customers may call 711 and provide the support number above.

New Service, Gas pipe Installations & Natural Gas Conversions
For customers requesting a new gas pipe installation outside their home, business, multi-dwelling and Natural gas conversions.

1-877-696-4743
Monday - Friday, 8:00am - 5:00pm

Claims
To report damage to a customer's property.

1-631-348-4115

Claims form

Gas Construction
For inquiries regarding the relocation of a gas service line or meter.
1-718-270-0220
Plumber's Hotline 1-718-270-0220
Dig Safe
Note: This is not a National Grid phone number.
1-800-272-4480