Skip to main content Skip to main navigation
Choose a Region

Select Your Region

Where can we help you today?

National Grid Prepared for Second Winter Storm of the Week to Impact Massachusetts

Jan 09, 2024 - 10:00 AM




Storm Response


WALTHAM, MA National Grid is prepared for a second winter storm of the week to impact Massachusetts Tuesday evening through Wednesday, bringing hazardous wind gusts and heavy rains into the region. To prepare for this storm, National Grid has secured over 800 crews and more than 2,700 field-based personnel.

The primary concerns associated with this storm include heavy rains, the potential for flooding in coastal areas, and strong gusting winds, including the potential for hazardous wind gusts of up to 70 mph in coastal areas. Saturated grounds from heavy rainfall and snow melting along with gusting winds have the potential to damage trees and knock down power wires, causing power outages in impacted locations. The storm is predicted to depart by the end of the day Wednesday, and calmer weather is expected Thursday.

"In addition to restoring power to nearly 60,000 customers due to this past weekend's winter storm, National Grid has been closely monitoring the weather forecasts, and we have crews and personnel in place across Massachusetts ready to respond to any impacts this mid-week storm may bring," said Tim Moore, Vice President of Electric Operations for New England.

National Grid is preparing for this storm by securing over 800 crews and more than 2,700 field-based personnel as part of the company's emergency response operations and preparedness activities. This includes overhead line, forestry, contractors, underground, damage assessment, wires down, transmission, and substation workers. As forecasts and conditions evolve, the company will continue to assess resource needs.

Crews from as far away as Michigan and Georgia have been secured to assist with any impacts from this storm.

As always, the safety of our customers, communities, and crews is the top priority during any power restoration process. Our crews will begin the restoration process when it is deemed safe to conduct work. For example, it is not safe to work in an elevated bucket during periods of increased wind gusts.

The company has been preparing for the storm and continues monitoring the weather and communicating with local officials, first responders, and life support customers.

The company offers the following tips and reminders:

Customers Should Stay Connected:  

  • Report power outages at or call 1-800-465-1212.
  • Use your mobile device to track outage information and storm-related safety tips through National Grid’s mobile site, accessible at
  • Like us on Facebook and follow us on Twitter and Instagram; we post all the latest storm and restoration updates.
  • Track outages and estimated restoration times at
  • To stay connected during storms and outages, text to 64743 using any of the below commands.
    • REG to sign up for text alerts
    • OUT to report an outage
    • SUM followed by your town, county, or state to get a summary of outages in your area
    • HELP for the complete list of commands 


Stay Safe: 

  • Never touch downed power lines, and always assume that any fallen lines are live electric wires. If you see one, report it immediately to National Grid or your local emergency response organization. 
  • Power problems can sometimes interrupt public water supply systems or disable well pumps, so it’s an excellent idea to keep a supply of bottled drinking water handy, as well as some canned food. 
  • People who depend on electric-powered life support equipment, such as a respirator, should let National Grid know. To register as a life support customer, call the company’s Customer Service Center at 1-800-322-3223. 
  • Check on elderly family members, neighbors, and others who may need assistance during an outage.   


Electric Safety:

  • If you use a generator to supply power during an outage, be sure to operate it outdoors. Before operating generators, disconnect from National Grid’s system by shutting off the main breaker located in the electric service panel. Failure to do this could jeopardize the safety of line crews and the public. 
  • If you lose power, turn off any appliances that were on when the power went off, but leave one light on so you will know when power is restored. 


Gas Safety

  • If you suspect a natural gas leak:
  • Get Out - All occupants should leave the house immediately. Do not use the telephone or light switches for any reason.
  • Call Us – After leaving the house and reaching a safe environment, call the National Grid 24-hour gas emergency number for Massachusetts: 1-800-233-5325
  • Stay Out - Do not return to your home until National Grid tells you it is safe.

About National Grid

National Grid (NYSE: NGG) is an electricity, natural gas, and clean energy delivery company serving more than 20 million people through our networks in New York and Massachusetts. National Grid is focused on building a smarter, stronger, cleaner energy future — transforming our networks with more reliable and resilient energy solutions to meet state climate goals and reduce greenhouse gas emissions.

For more information, please visit our website, follow us on X (formerly Twitter), watch us on YouTube, like us on Facebook and find us on Instagram.

Media Contacts

Michael Dalo


(781) 907-3980

Send an email to Contact 1

John Lamontagne



Send an email to Contact 2

Christine Milligan


(781) 907-3980

Send an email to Contact 2

Related News