WALTHAM, MA — National Grid is reminding residents in Fall River and surrounding South Coast communities to stay alert for utility impostor scams and to verify the identity of anyone claiming to represent the company, whether at the door, on the phone, or online. Customers should always ask for photo identification and should never share personal or financial information with unsolicited contacts.

“Our first priority is customer safety and peace of mind,” said Bill Malee, Chief Customer Officer, National Grid. “We encourage anyone who is unsure about a communication or visit claiming to be from National Grid to verify through our official channels and report anything suspicious to local authorities.”

Know the red flags

• Threats of immediate service disconnection without prior written notice.
• Requests for account numbers or personal information. Legitimate National Grid representatives already know your account number.
• Demands for payment using prepaid debit cards, gift cards, cryptocurrencies, or third‑party mobile apps. National Grid does not accept these methods.
• Phone calls appearing to come from National Grid even though the caller is not associated with the company. (Caller ID can display false information.)

How to stay safe

• Ask for identification from anyone at your door. Do not allow entry without proper photo ID. If someone refuses to show ID, do not let them in; call National Grid or local law enforcement.
• If contacted by phone, ask the caller to provide the last five digits of your National Grid account number. Hang up immediately if they do not know it.
• Do not click links or scan QR codes from unsolicited messages that claim to be from National Grid.
• Always verify requests or account concerns by calling the customer service number on your billing statement or by visiting National Grid’s Scam Alert information page.

If you suspect a scam

• Contact National Grid at 1-800-233-5325, or call your local law enforcement.
• You may also report suspected fraud or suspicious communications to the Federal Trade Commission (FTC).

For more information please visit National Grid’s Scam Awareness page.

About National Grid

National Grid (NYSE: NGG) delivers electricity and natural gas to more than 20 million people across New York and Massachusetts. We’re committed to meeting our customers’ energy needs and supporting economic growth across the regions we serve—providing safe, reliable energy today and building the resilient networks of the future. National Grid Ventures, our commercial business, develops and operates infrastructure that delivers affordable and reliable energy to consumers. National Grid Partners, our corporate investment and innovation arm, invests in and collaborates with technology companies that are transforming the energy sector and accelerating industry-wide innovation.