WALTHAM, MA – National Grid continues its series of in-person Customer Assistance Events in February 2026, part of the utility’s commitment to help customers manage their energy bills. Colder‑than‑normal weather across Massachusetts has led to higher energy use and increased winter bills for many customers. With more cold weather ahead, our customer service teams are here to help residents manage seasonal energy costs and connect with bill‑assistance and money‑saving programs.

“We understand the challenge residents are facing from increasing costs, which are only worsened by the extreme cold across our region,” said Bill Malee, Chief Customer Officer, National Grid. “These events will help provide critical relief to our customers by connecting them to support programs and tools, while also providing insights into their home energy use, information that can help customers conserve energy and reduce their bills.”

 Attendees will receive tailored guidance from one of National Grid’s Customer Service Specialists, who can provide information on bill assistance and energy solutions to meet each household’s needs, including how to:

• Enroll in National Grid’s new Payment Assistance Bundle;
• Sign up for Budget Billing;
• Register for the Energy Discount Rate (for qualifying customers); &
• Schedule a home energy assessment and share information on other energy efficiency opportunities for homes or businesses.

The 31 Customer Assistance Events in February 2026 will take place across Massachusetts, hosted at city halls, local senior centers, and other accessible locations, ensuring easy access for senior citizens and other customers. The full list of locations is included below.

National Grid will also host two virtual Bill Assistance webinars this month to provide customers with an overview of bill management solutions and options for financial assistance. Customers can register at the links below for the free webinar, which will be hosted in both English and Spanish:

• Register for the Bill Assistance Webinar in Spanish - February 6, 2026, 1- 2 p.m.
• Register for the Bill Assistance Webinar in English - February 9, 2026, 12- 1 p.m.

These events, which are free and open to the public, are part of National Grid’s broader commitment to affordability and reliability. Customers can find information about upcoming sessions on our Customer Assistance webpage or learn more about managing winter energy bills at ngrid.com/hereforyou. They can also request assistance by calling 1-800-233-5325. 

February 2026 Customer Assistance Events 

Help with Managing Energy Bills:

National Grid is committed to delivering safe and reliable energy to the customers and communities we serve. We recognize that affordability is a significant concern, and National Grid offers various programs and services to help customers save energy, manage their bills, and access financial assistance. It is not too late to explore programs that help manage energy costs, including signing up for a Payment Assistance Bundle. The bundle combines three helpful solutions to make it easier for managing energy costs and paying down past due amounts over a 12-month period.

• Deferred Payment Agreement: Spread out past-due balance into future monthly payments.
• Automatic Monthly Payments: Automatically deduct payments from your bank account each month and avoid missing due dates.
• Budget Plan: Break down annual energy costs into balanced monthly payments, making it easier to budget and plan expenses.

Customers interested in enrolling in the Payment Assistance Bundle can do so online by visiting ngrid.com/hereforyou, at an in-person event, or by calling 1-800-233-5325.

• Budget Billing: Allows customers to spread their usual payment over twelve balanced monthly payments to help offset the traditionally high winter heating and summer air conditioning peak bills. Doing so makes it easier to anticipate monthly energy costs and plan household budgets. Additional information can be found here. 
• Discount Rates: Income-eligible customers may qualify for a discounted rate on energy service. To be eligible, applicants must be a National Grid customer and already enrolled in an eligible benefit program or the Low Income Home Energy Assistance Program (LIHEAP). Visit the Discount Rate application to determine eligibility and apply.
• Heat Pump Rate: National Grid introduced a new Residential Heat Pump Rate November 1st to help electric customers save during the winter heating season. Qualified customers who use heat pumps for home heating will receive a reduced delivery rate on electricity from November through April, lowering monthly costs. Customers who think they qualify but did not receive an enrollment confirmation should visit ngrid.com/heatpumprate to fill out the enrollment form to apply and ensure they receive the discount.

About National Grid

National Grid (NYSE: NGG) delivers electricity and natural gas to more than 20 million people across New York and Massachusetts. We’re committed to meeting our customers’ energy needs and supporting economic growth across the regions we serve—providing safe, reliable energy today and building the resilient networks of the future. National Grid Ventures, our commercial business, develops and operates infrastructure that delivers affordable and reliable energy to consumers. National Grid Partners, our corporate investment and innovation arm, invests in and collaborates with technology companies that are transforming the energy sector and accelerating industry-wide innovation.

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