WALTHAM, MA – National Grid will continue hosting a series of statewide Customer Assistance events in March 2026, including a new pilot program to support seniors with energy affordability options.  The statewide series of events is part of the utility’s commitment to help customers manage their energy bills, particularly helpful in the wake of the extreme cold of January 2026 and the February 2026 blizzard, events which led to increased energy usage by customers. 

 National Grid’s customer service experts are available to help customers manage seasonal energy bills and explore cost-saving programs to meet each household’s needs, including how to:

• Enroll in National Grid’s new Payment Assistance Bundle;
• Sign up for Budget Billing;
• Register for the Energy Discount Rate (for qualifying customers); and
• Schedule a home energy assessment and share information on other energy efficiency opportunities for homes or businesses.

On Tuesday, March 10^th, National Grid teams will travel to the Harwich Council on Aging to host the new pilot program, called the ‘Senior Power Hour,’ part of an outreach effort aimed at spotlighting energy savings programs, financial assistance, and protections specifically geared to seniors. A second Power Hour will be hosted north of Boston, in Topsfield, on Thursday, March 12^th.

“Our great partnership with senior centers across Massachusetts often translates into strong turnout at customer events in those communities,” said Bill Malee, Chief Customer Officer, National Grid. “The Senior Power Hour is designed to bring personalized support to seniors and their caregivers, particularly for customers on fixed incomes. Most of our statewide events are open to all customers, no matter their age, so if you have concerns, we encourage you to attend an event or call our customer assistance hotline to learn about the range of assistance programs we offer.”

The 33 events in March 2026 are free and are a core part of National Grid’s broader commitment to affordability and reliability. Customers can find information about upcoming sessions on our Customer Assistance webpage or learn more about managing winter energy bills at ngrid.com/hereforyou. They can also request assistance by calling 1-800-233-5325. 

March 2026 Customer Assistance Events

Additional Customer Assistance Information

Help with Managing Energy Bills:

National Grid is committed to delivering safe and reliable energy to the customers and communities we serve. We recognize that affordability is a significant concern, and National Grid offers various programs and services to help customers save energy, manage their bills, and access financial assistance. It is not too late to explore programs that help manage energy costs, including signing up for a Payment Assistance Bundle. The bundle combines three helpful solutions to make it easier for managing energy costs and paying down past due amounts over a 12-month period.

• Deferred Payment Agreement: Spread out past-due balance into future monthly payments.
• Automatic Monthly Payments: Automatically deduct payments from your bank account each month and avoid missing due dates.
• Budget Plan: Break down annual energy costs into balanced monthly payments, making it easier to budget and plan expenses.

Customers interested in enrolling in the Payment Assistance Bundle can do so online by visiting ngrid.com/hereforyou, at an in-person event, or by calling 1-800-233-5325.

• Budget Billing: Allows customers to spread their usual payment over twelve balanced monthly payments to help offset the traditionally high winter heating and summer air conditioning peak bills. Doing so makes it easier to anticipate monthly energy costs and plan household budgets. Additional information can be found here. 
• Discount Rates: Income-eligible customers may qualify for a discounted rate on energy service. To be eligible, applicants must be a National Grid customer and already enrolled in an eligible benefit program or the Low Income Home Energy Assistance Program (LIHEAP). Visit the Discount Rate application to determine eligibility and apply.
• Heat Pump Rate: National Grid introduced a new Residential Heat Pump Rate November 1st to help electric customers save during the winter heating season. Qualified customers who use heat pumps for home heating will receive a reduced delivery rate on electricity from November through April, lowering monthly costs. Customers who think they qualify but did not receive an enrollment confirmation should visit ngrid.com/heatpumprate to fill out the enrollment form to apply and ensure they receive the discount.

About National Grid

National Grid (NYSE: NGG) delivers electricity and natural gas to more than 20 million people across New York and Massachusetts. We’re committed to meeting our customers’ energy needs and supporting economic growth across the regions we serve—providing safe, reliable energy today and building the resilient networks of the future. National Grid Ventures, our commercial business, develops and operates infrastructure that delivers affordable and reliable energy to consumers. National Grid Partners, our corporate investment and innovation arm, invests in and collaborates with technology companies that are transforming the energy sector and accelerating industry-wide innovation.

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