WALTHAM, MA – National Grid will host a series of statewide Customer Assistance events during April 2026, with advocates visiting every region within the utility’s Massachusetts footprint. As the weather warms up, customers can still get help managing their energy bills, including support with costs from the winter months and planning ahead for future usage.

“As spring arrives, National Grid’s customer advocates continue to engage with customers across Massachusetts, helping them take advantage of available resources,” said Bill Malee, Chief Customer Officer, National Grid. “We also appreciate the community organizations that work with us to reach customers and share information about available assistance.”

In addition, National Grid reminds customers that applications for the Low-Income Home Energy Assistance Program (LIHEAP), commonly referred to as Fuel Assistance, will close on April 30, 2026. Customers can find eligibility criteria and the program application on the Massachusetts Home Energy Assistance Program website or they can connect with a local Fuel Assistance Agency for help with the process.

The statewide events are part of the utility’s commitment to helping customers manage bill impacts. National Grid’s Customer Service Specialists experts will be on hand to manage seasonal energy bills and explore cost-saving programs to meet each customer’s needs, highlighting programs such as:

• National Grid’s Payment Assistance Bundle;
• Budget Billing;
• The Energy Discount Rate (for qualifying customers);
• Home energy assessments; and
• Information on other energy efficiency opportunities for homes or businesses.

Customers can also sign up to watch one of the Bill Assistance Webinars, which are available online:

• Bill Assistance Webinar - in English (recorded February 9, 2026);
• Bill Assistance Webinar - in Spanish (recorded February 6, 2026). 

These events are free and are a core part of National Grid’s broader commitment to affordability and reliability. Customers can find information about upcoming sessions on our Customer Assistance webpage or learn more about managing winter energy bills at ngrid.com/hereforyou. They can also request assistance by calling 1-800-233-5325.

April 2026 Customer Assistance Events

 Additional Customer Assistance Information

Help with Managing Energy Bills:

National Grid is committed to delivering safe and reliable energy to the customers and communities we serve. We recognize that affordability is a significant concern, and National Grid offers various programs and services to help customers save energy, manage their bills, and access financial assistance. It is not too late to explore programs that help manage energy costs, including signing up for a Payment Assistance Bundle. The bundle combines three helpful solutions to make it easier for managing energy costs and paying down past due amounts over a 12-month period.

• Deferred Payment Agreement: Spread out past-due balance into future monthly payments.
• Automatic Monthly Payments: Automatically deduct payments from your bank account each month and avoid missing due dates.
• Budget Plan: Break down annual energy costs into balanced monthly payments, making it easier to budget and plan expenses.

Customers interested in enrolling in the Payment Assistance Bundle can do so online by visiting ngrid.com/hereforyou, at an in-person event, or by calling 1-800-233-5325.

• Budget Billing: Allows customers to spread their usual payment over twelve balanced monthly payments to help offset the traditionally high winter heating and summer air conditioning peak bills. Doing so makes it easier to anticipate monthly energy costs and plan household budgets. Additional information can be found here. 
• Discount Rates: Income-eligible customers may qualify for a discounted rate on energy service. To be eligible, applicants must be a National Grid customer and already enrolled in an eligible benefit program or the Low Income Home Energy Assistance Program (LIHEAP). Visit the Discount Rate application to determine eligibility and apply.
• Heat Pump Rate: National Grid introduced a new Residential Heat Pump Rate November 1st to help electric customers save during the winter heating season. Qualified customers who use heat pumps for home heating will receive a reduced delivery rate on electricity from November through April, lowering monthly costs. Customers who think they qualify but did not receive an enrollment confirmation should visit ngrid.com/heatpumprate to fill out the enrollment form to apply and ensure they receive the discount.

About National Grid

National Grid (NYSE: NGG) delivers electricity and natural gas to more than 20 million people across New York and Massachusetts. We’re committed to meeting our customers’ energy needs and supporting economic growth across the regions we serve—providing safe, reliable energy today and building the resilient networks of the future. National Grid Ventures, our commercial business, develops and operates infrastructure that delivers affordable and reliable energy to consumers. National Grid Partners, our corporate investment and innovation arm, invests in and collaborates with technology companies that are transforming the energy sector and accelerating industry-wide innovation.

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