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1 Important Alert(s)

Storm Alert

4:00PM Update: Our crews remain in the field completing repairs related to strong winds this weekend that affected more than 27,000 customers, but preparations are underway for a second, potentially more damaging wind event that will impact Upstate New York. Be sure to charge your mobile devices so that you can remain connected in the event of an outage and use extreme caution near downed power lines and wires; always assume that they are carrying live electricity.

Press Release Report an Outage Downed Power Line Safety

More Time to Pay

If you are unable to pay your bill on time, we offer two types of payment extensions that can help.

Collection Arrangement Payment Agreement
Payment solution Your full bill amount will be split into two installments. As little as 30%down payment depending on account status, plus additional monthly installments added to your future bills. Both are calculated based on your current account balance.
When is payment due? The two installment dates are determined at time of enrollment, with final installment due within 42 days. Every month when the current charges are billed.
Late payment charges Assessed on the overdue balance, during the time the agreement remains active. May be assessed on the overdue balance during the time the agreement remains active.
Length of plan Up to 42 days, determined at time of enrollment. Calculated based on current account balance.
Eligibility rules
  1. You must have an active account
  2. Your service cannot be supplied by an alternative energy supplier
  3. Your account cannot be “cash only”
  4. You cannot be enrolled in budget billing or a payment agreement
  1. You must have an active account
  2. Your service cannot be supplied by an alternative energy supplier
  3. Your account cannot be “cash only”
  4. You cannot be enrolled in budget billing or a collection arrangement
Contact Credit & Collections

(800) 443-1837

7AM - 9PM (Monday - Friday)

7AM - 5PM (Saturday)