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Welcome to our Upstate NY Home site.

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Where can we help you today?

1 Important Alert(s)

Storm Alert

11:00 p.m. Update: We have deployed nearly 3,300 line, tree, and public safety specialists to assess damage, clean up debris and restore power to customers caused by a multi-day windstorm affecting Upstate New York. Many areas of Upstate New York have been impacted by wind gusts exceeding 70 mph, resulting in fallen trees, snapped tree limbs, broken utility poles, and downed power lines. Use extreme caution near downed power lines and wires; always assume that they are carrying live electricity. 

About Your Bill

Use the resources below to see how we measure your energy usage and calculate your bills. This allows you to make sure you're being billed on the correct rate.

Help Reading Your Bill

View our interactive sample bill to see explanations of our terminology and charges.

Help Reading Your Bill
Why Your Charges May Vary

Learn why your bill may vary - and what you can do about it.

Managing Bill Variations
Bill Inserts

Lose your bill insert? View inserts and other important information from your past monthly bills here. 

Bill Inserts
Bill Delivery Delays

Information for customers experiencing a bill delay

Bill Delivery Delays
Energy Choice

Choose who supplies the energy we deliver to your house.

Energy Choice
Domestic Violence Attestation

If you have experienced domestic violence, as a utility customer you have the right to opt out of an energy service contract that you share with an abuser.

Domestic Violence Attestation

More Help and Information

Sign in to view your bills, enroll in Automatic Payments, the Budget Plan and more.

Learn more about your supply and delivery costs through our informational video.