ConnectedSolutions
Stay comfortable and earn up to $75 when you enroll in ConnectedSolutions.
During the hottest days of summer and the coldest days of winter, demand for energy goes up–especially at homes or small businesses cooling with central air conditioners or heating with natural gas. To help you manage energy use and reduce carbon emissions during these peak times, we’re offering a special incentive through our ConnectedSolutions program. If your smart thermostat is connected to a central air conditioning system and/or a natural gas heating system, this program is for you!
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Sign Up for Earn $50 at enrollment plus $20 at the end of each electric season after the second year. Electric season runs May 1 to September 30. |
Sign Up for Earn $25 at enrollment plus $25 at the end of each gas season after the second year. Gas season runs November 1 to March 31. |
Here’s how it works:
Enroll your qualifying smart thermostat* in gas and/or electric ConnectedSolutions programs and get up to $75.
During peak demand days, your thermostat may pre-cool or -heat your space to prepare it for a peak demand event and slightly reduce natural gas use for heating in winter or electricity use for cooling in the summer while ensuring your comfort and safety.
As a thank you for helping curb demand and greenhouse gas emissions, we’ll give you up to $45 in rewards at the end of each season you participate in the program, after the second year.
When you add up the little efforts and all the energy saved from you and neighbors like you, it makes a big difference in your community—and the world.
Qualifying Thermostats
ConnectedSolutions is enabled by smart thermostats connected to a central heating or cooling system. If you don’t have one yet, there are many options for purchasing a participating smart thermostat including your local hardware stores, or online retailers.
Check out this list of qualifying thermostats by program to see if yours qualifies:
Electric
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Gas
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Why Demand Response?
During the hottest summer days and coldest winter days, homes and businesses consume more energy for cooling and heating, straining the electric grid and gas system. Our ConnectedSolutions gas and electric programs offer incentives for automatically reducing your homes energy use these times of peak demand.
Your thermostat may pre-cool or ‑heat your home or business, and then automatically adjust the temperature by a couple of degrees during an event. Most events last about three to four hours.
There are typically up to five gas-related events in the winter and 10-15 electric events in the summer.
You are always in control. If an event is inconvenient for you, simply opt out of that event.
FAQs
A natural gas central heating system is a furnace or boiler that heats the entire home through a network of ducts or radiators. An electric central air conditioner is one that serves the entire home through the same duct system. Both central heating and cooling are typically controlled by a thermostat.
Unfortunately, you are not eligible for ConnectedSolutions if you don't have a central system. Explore our website for other ways you can save energy.
Not only you can earn rewards but a smart thermostat can also save up to $180 on your energy costs, year after year. Find qualifying thermostats here
- Your local hardware store
- Online retailers, like Amazon
For Small Businesses, please call 1-800-332-3333 or visit our Small Business webpage for information.
Yes. The ConnectedSolutions programs operate independently. If you are a National Grid dual fuel customer and wish to participate in both the gas and electric programs please complete your enrollment for each program separately per instructions above.
No. The winter rewards are created to reduce natural gas demand during the coldest days of the year, whereas the electric program only offers rewards for demand reduction during the summer months.
If you would like to unenroll from electric ConnectedSolutions, please email nationalgridny@energyhub.com.
If you would like to unenroll from gas ConnectedSolutions, please email nationalgridnygas@energyhub.com.
Please include your name, address, and thermostat type (e.g. Honeywell, ecobee, Sensi, etc.) in your email and we will help you to unenroll.
You can opt-out of an event at any time by adjusting your temperature directly on your thermostat, or using the phone app connected to your thermostat.
You will receive your enrollment incentive as a virtual prepaid card within 4 to 6 weeks of being accepted into the program.
You will receive your annual performance incentive as a prepaid virtual card via email from 'ConnectedSolutions' at the end of the program's season, after your second full season of enrollment. If you participated in the electric program, you will receive your performance incentive by 12/15. If you participated in the gas program, you will receive your performance incentive by 06/30*.
If you do not activate your virtual card within 2 weeks of receiving the email, a physical prepaid card will be mailed to the name and address enrolled in the program.
*The email address will be from our program administrator, EnergyHub.
**Same conditions apply for gas participants with Honeywell thermostats who have opted-in to the Full Day Bonus Event incentive.
*To qualify, you must have a participating, wi-fi enabled smart thermostat that is connected to a central heating and/or cooling system
**Customers with ecobee thermostats can only enroll in one of the two programs, not both, due to the limitations of the device configuration.