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1 Important Alert(s)


Please note: Some of our regular services and bill payment options are temporarily unavailable through May 27 due to a billing system update. Thank you for your patience and understanding. As always, we’ll continue to respond to gas and electric emergencies 24 hours a day. If you have an emergency, call 911 or our Customer Service numbers: Gas Emergencies: 1-800-892-2345 | Electric Emergencies: 1-800-867-5222.

Upstate NY Phone Numbers

A complete list of National Grid phone numbers for customers in Upstate NY.

Gas Emergencies 1-800-892-2345 or 911
24-Hour Assistance
Report an Outage 1-800-867-5222
24-Hour Assistance
Customer Service

Monday - Friday, 7:00am - 7:00pm

For the fastest service, please call from the primary phone number on file in your account settings

Also, have your account number on hand before calling, especially if you have more than one service address.  

Keep in mind that while our phone system will ask you to answer questions verbally, you may also enter in account numbers, credit card numbers, and other digits using your phone key pad.  

Hearing/speech impaired customers may call 711 and provide the support number above.

Credit and Collections

Monday - Friday, 7:00am - 9:00pm
Saturday, 7:00am - 5:00pm

To report damage to a customer's property.

Monday - Friday, 8:00am - 4:30pm

Claims form

Specialized Commercial and Industrial Business Group

Monday - Friday, 8:00am - 5:00pm

Dig Safe
Note: This is not a National Grid phone number.

Payment Arrangements 1-800-443-1837
Monday - Friday, 8:00am - 8:00pm
Saturday, 8:00am - 1:00pm

Credit/Debit Card Payments via Speedpay (ACI Worldwide)
Fees Apply

Tree trimming 1-800-642-4272