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Upstate NY Phone Numbers

A complete list of National Grid phone numbers for customers in Upstate NY.
Gas Emergencies 1-800-892-2345 or 911
24-Hour Assistance
Report an Outage 1-800-867-5222
24-Hour Assistance
Customer Service

1-800-642-4272

Monday - Friday, 7:00am - 7:00pm

For the fastest service, please call from the primary phone number on file in your account settings

Also, have your account number on hand before calling, especially if you have more than one service address.  

Keep in mind that while our phone system will ask you to answer questions verbally, you may also enter in account numbers, credit card numbers, and other digits using your phone key pad.  

Hearing/speech impaired customers may call 711 and provide the support number above.

Credit and Collections

1-800-443-1837
Monday - Friday, 7:00am - 9:00pm
Saturday, 7:00am - 5:00pm

Claims
To report damage to a customer's property.

1-315-428-6536
Monday - Friday, 8:00am - 4:30pm

Claims form

Specialized Commercial and Industrial Business Group

1-800-664-6729
Monday - Friday, 8:00am - 5:00pm

Dig Safe
Note: This is not a National Grid phone number.

1-800-962-7962
Payment Arrangements 1-800-443-1837
Monday - Friday, 8:00am - 8:00pm
Saturday, 8:00am - 1:00pm

Credit/Debit Card Payments via Western Union
Fees Apply

1-888-849-4310
Automated Account Services 1-888-932-0301
Tree trimming 1-800-642-4272