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1 Important Alert

Heat Advisory

Forecasters are calling for a run of high temperatures and humidity this weekend. We are prepared for increased energy demand and will be closely monitoring the weather and our system. We also want to ensure you are prepared as prolonged temperatures of 90°F or higher can lead to heat-related illnesses. Please stay hydrated and cool and regularly check on the elderly, young children and those with chronic illnesses in your life as they are at a higher risk.

Upstate NY Phone Numbers

A complete list of National Grid phone numbers for customers in Upstate NY.
Gas Emergencies 1-800-892-2345 or 911
24-Hour Assistance
Report an Outage 1-800-867-5222
24-Hour Assistance
Customer Service

Monday - Friday, 7:00am - 7:00pm

Hearing/Speech-impaired customers may call 711 and provide the support number above.

Credit and Collections

Monday - Friday, 7:00am - 9:00pm
Saturday, 7:00am - 5:00pm

To report damage to a customer's property.

Monday - Friday, 8:00am - 4:30pm

Claims form

Specialized Commercial and Industrial Business Group

Monday - Friday, 8:00am - 5:00pm

Dig Safe
Note: This is not a National Grid phone number.

Payment Arrangements 1-800-443-1837
Monday - Friday, 7:00am - 9:00pm
Saturday, 7:00am - 5:00pm

Credit/Debit Card Payments via Western Union
Fees Apply


Automated Account Services 1-888-932-0301
24/7 automated service (or login to view your bill online)
Tree trimming

Monday - Friday 7:00am - 7:00pm