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Where can we help you today?
As conditions evolve, we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve.
To learn more, and stay updated on National Grid’s efforts, visit our dedicated page: ngrid.com/covid-19.
1-800-642-4272Monday - Friday, 7:00am - 7:00pm
For the fastest service, please call from the primary phone number on file in your account settings.
Also, have your account number on hand before calling, especially if you have more than one service address.
Keep in mind that while our phone system will ask you to answer questions verbally, you may also enter in account numbers, credit card numbers, and other digits using your phone key pad.
Hearing/speech impaired customers may call 711 and provide the support number above.
1-800-443-1837Monday - Friday, 7:00am - 9:00pmSaturday, 7:00am - 5:00pm
ClaimsTo report damage to a customer's property.
1-315-428-6536Monday - Friday, 8:00am - 4:30pm
Specialized Commercial and Industrial Business Group
Dig SafeNote: This is not a National Grid phone number.
Credit/Debit Card Payments via Western UnionFees Apply