Life can be hard, but finding assistance shouldn’t be.

Bill Assistance Webinars

Join our Consumer Advocates for our free webinar, which provides an overview of our energy-savings programs, bill management solutions, and financial assistance options, including the Energy Affordability Program.

View our Bill Assistance Webinar in Spanish

View our Bill Assistance Webinar in English

Customer Assistance Events

National Grid is here to help with a series of Customer Assistance Events to provide customers with options to manage their energy bills and ways to save money. Meet with assistance program experts and connect with the resources your family needs, all under one roof, all in one day.

Our advocates will be on-site to help you explore options and determine your eligibility for assistance including the following:

• Energy Affordability Program (EAP)
• Payment Plans
• Budget Plan
• Special Protections
  
  

If you receive HEAP, Lifeline Telephone Service Program, SNAP, Medicaid, Veterans Disability or Survivors Pension, Supplemental Security Income (SSI), Federal Public Housing Assistance, Child Health Plus, Utility Guarantee/Direct Vendor Programs, Temporary Assistance for Needy Families (TANF), Safety Net Assistance, or for those living on Tribal Lands – Bureau of Indian Affairs General Assistance, Head Start, Tribal TANF, Food Distribution Program on Indian Reservations please make sure to bring a current year/season’s award letter to enroll in our bill discount for your gas and electric accounts (if you aren’t already enrolled). 

All events are free and open to the public. If you're unable to attend, please connect with a Consumer Advocate.

Upcoming Events:

• Tuesday, May 12 - 10:00 am - 12:00 pm, Hon. Karen B. Johnson Main Library, KBJ McChesney Room, 99 Clinton St., Schenectady, NY 12305
• Tuesday, May 19 - 10:30 am - 3:30 pm, Camden Life Center, 20 Main St., Camden, NY 13316
• Wednesday, May 20 - 5:00 pm - 6:30 pm, Waterford Library, 117 Third St., Waterford, NY 12188
• Friday, May 22 - 11:00 am - 3:00 pm, Assemblymember Khaleel M. Anderson, Queens Public Library at Rosedale, 144-20 243rd St, Rosedale, NY 11422
• Tuesday, June 2 - 10:00 am - 12:00 pm, Amsterdam Free Library, 28 Church St., Amsterdam, NY 12010
• Tuesday, June 2 - 11:00 am - 2:00 pm, Fruit of the City (formerly Fruit Belt Coalition), 150 Maple St., Buffalo, NY 14204
• Tuesday, June 9 - 10:30 am - 3:00 pm, Boonville Life Center at Boonville United Methodist Church, 202 Main Street, Boonville, NY 13309
• Tuesday, June 16 - 10:30 am - 3:30 pm, Camden Life Center, 20 Main St., Camden, NY 13316
• Tuesday, July 7 - 10:00 am - 12:00 pm, Amsterdam Free Library, 28 Church St., Amsterdam, NY 12010
• Tuesday, July 7 - 11:00 am - 2:00 pm, Fruit of the City (formerly Fruit Belt Coalition), 150 Maple St., Buffalo, NY 14204
• Tuesday, July 14 - 10:30 am - 3:00 pm, Boonville Life Center at Boonville United Methodist Church, 202 Main Street, Boonville, NY 13309
• Tuesday, July 21 - 10:30 am - 3:30 pm, Camden Life Center, 20 Main St., Camden, NY 13316
• Wednesday, July 22 - 1:00 pm - 4:00 pm, Lee-Whedon Memorial Library, 620 West Ave., Medina, NY 14103
• Tuesday, August 4 - 10:00 am - 12:00 pm, Amsterdam Free Library, 28 Church St., Amsterdam, NY 12010
• Tuesday, August 4 - 11:00 am - 2:00 pm, Fruit of the City (formerly Fruit Belt Coalition), 150 Maple St., Buffalo, NY 14204
• Tuesday, August 11 - 10:30 am - 3:00 pm, Boonville Life Center at Boonville United Methodist Church, 202 Main Street, Boonville, NY 13309
• Tuesday, August 18 - 10:30 am - 3:30 pm, Camden Life Center, 20 Main St., Camden, NY 13316
• Tuesday, September 1 - 10:00 am - 12:00 pm, Amsterdam Free Library, 28 Church St., Amsterdam, NY 12010
• Tuesday, September 1 - 11:00 am - 2:00 pm, Fruit of the City (formerly Fruit Belt Coalition), 150 Maple St., Buffalo, NY 14204
• Tuesday, September 8 - 10:30 am - 3:00 pm, Boonville Life Center at Boonville United Methodist Church, 202 Main Street, Boonville, NY 13309
• Tuesday, September 15 - 10:30 am - 3:30 pm, Camden Life Center, 20 Main St., Camden, NY 13316
• Tuesday, October 6 - 11:00 am - 2:00 pm, Fruit of the City (formerly Fruit Belt Coalition), 150 Maple St., Buffalo, NY 14204
• Tuesday, October 13 - 10:30 am - 3:00 pm, Boonville Life Center at Boonville United Methodist Church, 202 Main Street, Boonville, NY 13309
• Tuesday, October 20 - 10:30 am - 3:30 pm, Camden Life Center, 20 Main St., Camden, NY 13316
• Tuesday, November 3 - 11:00 am - 2:00 pm, Fruit of the City (formerly Fruit Belt Coalition), 150 Maple St., Buffalo, NY 14204
• Tuesday, November 10 - 10:30 am - 3:00 pm, Boonville Life Center at Boonville United Methodist Church, 202 Main Street, Boonville, NY 13309
• Tuesday, November 17 - 10:30 am - 3:30 pm, Camden Life Center, 20 Main St., Camden, NY 13316
• Tuesday, December 1 - 11:00 am - 2:00 pm, Fruit of the City (formerly Fruit Belt Coalition), 150 Maple St., Buffalo, NY 14204
• Tuesday, December 8 - 10:30 am - 3:00 pm, Boonville Life Center at Boonville United Methodist Church, 202 Main Street, Boonville, NY 13309
• Tuesday, December 15 - 10:30 am - 3:30 pm, Camden Life Center, 20 Main St., Camden, NY 13316

Energy Affordability Program (EAP) Sign Up Events - Learn how National Grid’s EAP can help lower your energy costs with a monthly bill credit for eligible customers. Join Consumer Advocates for on-site application support with proof of participation in a qualifying program.

Please check back soon for future events