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Life can be hard, but finding assistance shouldn’t be.

Bill Assistance Webinars

Join our Consumer Advocates for our free webinar, which provides an overview of our energy-savings programs, bill management solutions, and financial assistance options, including the Energy Affordability Program. 

Watch the recording of our Bill Assistance Webinar presented in English

Watch the recording of our Bill Assistance Webinar presented in Spanish

Customer Assistance Events

National Grid is here to help with a series of Customer Assistance Events to provide customers with options to manage their energy bills and ways to save money. Meet with assistance program experts and connect with the resources your family needs, all under one roof, all in one day.

Our advocates will be on-site to help you explore options and determine your eligibility for assistance including the following:

  • Energy Affordability Program (EAP)
  • Payment Plans
  • Budget Plan
  • Special Protections

If you receive HEAP, Lifeline Telephone Service Program, SNAP, Medicaid, Veterans Disability or Survivors Pension, Supplemental Security Income (SSI), Federal Public Housing Assistance, Child Health Plus, Utility Guarantee/Direct Vendor Programs, Temporary Assistance for Needy Families (TANF), Safety Net Assistance, or for those living on Tribal Lands – Bureau of Indian Affairs General Assistance, Head Start, Tribal TANF, Food Distribution Program on Indian Reservations please make sure to bring a current year/season’s award letter to enroll in our bill discount for your gas and electric accounts (if you aren’t already enrolled). 

All events are free and open to the public. If you're unable to attend, please connect with a Consumer Advocate.

Recurring Events

 
Monday Tuesday Wednesday Thursday Friday
1st Week
of the Month

National Grid Walk-In Office
1650 Islip Avenue, Brentwood

Hours: 9:00 am-1:00 pm

PEACE Eastside Family Resource Center
202 South Beech St., Syracuse

Hours: 10:00 am-2:00 pm

 

Catholic Charities of Onondaga County Food Pantry
262 E Onondaga St, Syracuse

Hours: 9:30 am-12:00 pm

Samaritan Center
215 N. State St., Syracuse

Hours: 1:00 pm-2:30 pm

 

St. Lucy’s Food Pantry
432 Gifford St., Syracuse

Hours: 11:00 am-1:00 pm

Wyandanch Community Resource Center
1609 Straight Path, Wyandanch

Hours: 10:00 am-2:00 pm

N/A
2nd Week
of the Month

N/A

PEACE Eastside Family Resource Center
202 South Beech St., Syracuse

Hours: 10:00 am-2:00 pm

 

Catholic Charities of Onondaga County Food Pantry
262 E Onondaga St, Syracuse

Hours: 9:30 am-12:00 pm

Samaritan Center
215 N. State St., Syracuse

Hours: 1:00 pm-2:30 pm

 

St. Lucy’s Food Pantry
432 Gifford St., Syracuse

Hours: 11:00 am-1:00 pm

Wyandanch Community Resource Center
1609 Straight Path, Wyandanch

Hours: 10:00 am-2:00 pm

N/A
3rd Week
of the Month

N/A

PEACE Eastside Family Resource Center
202 South Beech St., Syracuse

Hours: 10:00 am-2:00 pm

 

Catholic Charities of Onondaga County Food Pantry
262 E Onondaga St, Syracuse

Hours: 9:30 am-12:00 pm

Samaritan Center
215 N. State St., Syracuse

Hours: 1:00 pm-2:30 pm

 

St. Lucy’s Food Pantry
432 Gifford St., Syracuse

Hours: 11:00 am-1:00 pm

Wyandanch Community Resource Center
1609 Straight Path, Wyandanch

Hours: 10:00 am-2:00 pm

N/A
4th Week
of the Month

N/A

PEACE Eastside Family Resource Center
202 South Beech St., Syracuse

Hours: 10:00 am-2:00 pm

 

Catholic Charities of Onondaga County Food Pantry
262 E Onondaga St, Syracuse

Hours: 9:30 am-12:00 pm

Samaritan Center
215 N. State St., Syracuse

Hours: 1:00 pm-2:30 pm

 

St. Lucy’s Food Pantry
432 Gifford St., Syracuse

Hours: 11:00 am-1:00 pm

Wyandanch Community Resource Center
1609 Straight Path, Wyandanch

Hours: 10:00 am-2:00 pm

N/A

Upcoming Events:

 

Energy Affordability Program (EAP) Sign Up Events - Learn how National Grid’s EAP can help lower your energy costs with a monthly bill credit for eligible customers. Join Consumer Advocates for on-site application support with proof of participation in a qualifying program.