Life can be hard, but finding assistance shouldn’t be.

Bill Assistance Webinars

Watch a recording of our recent Summer Bill Assistance Webinar, hosted by our Consumer Advocates, for an overview of our bill management solutions and financial assistance options.   

View Bill Assistance Webinar Here

Customer Assistance Events

National Grid is here to help with a series of Customer Assistance Events to provide customers with options to manage their energy bills and ways to save money. Meet with assistance program experts and connect with the resources your family needs, all under one roof, all in one day.

Our advocates will be on-site to help you explore options and determine your eligibility for assistance including the following:

• Energy Affordability Program (EAP)
• Payment Plans
• Budget Plan
• Special Protections
  
  

If you receive HEAP, Lifeline Telephone Service Program, SNAP, Medicaid, Veterans Disability or Survivors Pension, Supplemental Security Income (SSI), Federal Public Housing Assistance, Child Health Plus, Utility Guarantee/Direct Vendor Programs, Temporary Assistance for Needy Families (TANF), Safety Net Assistance, or for those living on Tribal Lands – Bureau of Indian Affairs General Assistance, Head Start, Tribal TANF, Food Distribution Program on Indian Reservations please make sure to bring a current year/season’s award letter to enroll in our bill discount for your gas and electric accounts (if you aren’t already enrolled). 

All events are free and open to the public. If you're unable to attend, please connect with a Consumer Advocate.

Upcoming Events:

• Tuesday, August 18 - 10:30 am - 3:30 pm, Camden Life Center, 20 Main St., Camden, NY 13316
• Friday, August 21 - 1:00 pm - 3:00 pm, The Fort Plain Free Library, 19 Willlet St, Fort Plain, NY 13339
• Saturday, August 22 - 10:30 am - 12:00 pm, Waterford Public Library, 117 Third St., Waterford, NY 12188
• Monday, August 24 - 11:00 am - 2:30 pm, Office of NYS Assemblyman Brian Cunningham, 249 Empire Blvd., Brooklyn, NY 11225
• Thursday, August 25 - 10:00 am - 2:00 pm, JCC of Staten Island, 1297 Arthur Kill Rd., Staten Island, NY 10312
• Monday, August 31 - 10:00 am - 1:00 pm, YWCA, 401 Douglas St., Syracuse, NY 13203
• Tuesday, September 1 - 10:00 am - 12:00 pm, Amsterdam Free Library, 28 Church St., Amsterdam, NY 12010
• Tuesday, September 1 - 11:00 am - 2:00 pm, Fruit of the City (formerly Fruit Belt Coalition), 150 Maple St., Buffalo, NY 14204
• Thursday, September 3 - 4:00 pm - 6:00 pm, Far Rockaway Public Library, 16-37 Central Ave., Far Rockaway, NY 11691
• Tuesday, September 8 - 10:30 am - 3:00 pm, Boonville Life Center at Boonville United Methodist Church, 202 Main Street, Boonville, NY 13309
• Tuesday, September 15 - 10:30 am - 3:30 pm, Camden Life Center, 20 Main St., Camden, NY 13316
• Wednesday, September 30 - 10:00 am - 2:00 pm, Forestport Town Hall, 10275 State Rt. 28, Forestport, NY 13338
• Tuesday, October 6 - 10:00 am - 12:00 pm, Amsterdam Free Library, 28 Church St., Amsterdam, NY 12010
• Tuesday, October 6 - 11:00 am - 2:00 pm, Fruit of the City (formerly Fruit Belt Coalition), 150 Maple St., Buffalo, NY 14204
• Tuesday, October 13 - 10:30 am - 3:00 pm, Boonville Life Center at Boonville United Methodist Church, 202 Main Street, Boonville, NY 13309
• Tuesday, October 20 - 10:30 am - 3:30 pm, Camden Life Center, 20 Main St., Camden, NY 13316
• Tuesday, November 3 - 10:00 am - 12:00 pm, Amsterdam Free Library, 28 Church St., Amsterdam, NY 12010
• Tuesday, November 3 - 11:00 am - 2:00 pm, Fruit of the City (formerly Fruit Belt Coalition), 150 Maple St., Buffalo, NY 14204
• Tuesday, November 10 - 10:30 am - 3:00 pm, Boonville Life Center at Boonville United Methodist Church, 202 Main Street, Boonville, NY 13309
• Tuesday, November 17 - 10:30 am - 3:30 pm, Camden Life Center, 20 Main St., Camden, NY 13316
• Tuesday, December 1 - 10:00 am - 12:00 pm, Amsterdam Free Library, 28 Church St., Amsterdam, NY 12010
• Tuesday, December 1 - 11:00 am - 2:00 pm, Fruit of the City (formerly Fruit Belt Coalition), 150 Maple St., Buffalo, NY 14204
• Tuesday, December 8 - 10:30 am - 3:00 pm, Boonville Life Center at Boonville United Methodist Church, 202 Main Street, Boonville, NY 13309
• Tuesday, December 15 - 10:30 am - 3:30 pm, Camden Life Center, 20 Main St., Camden, NY 13316

Energy Affordability Program (EAP) Sign Up Events - Learn how National Grid’s EAP can help lower your energy costs with a monthly bill credit for eligible customers. Join Consumer Advocates for on-site application support with proof of participation in a qualifying program.

• Wednesday, September 2 - 10:00 am - 12:00 pm, Niagara County Department of Social Services, 301 10th Street (Resource Room), Niagara Falls, NY 14303
• Wednesday, September 2 - 1:00 pm - 3:00 pm, Heart, Love & Soul, 939 Ontario Ave., Niagara Falls, NY 14305