Life can be hard, but finding assistance shouldn’t be.
Summer Bill Assistance Webinars
Join our Consumer Advocates for our free webinar, which provides an overview of our energy-savings programs, bill management solutions, and financial assistance options, including the Energy Affordability Program.
View Spanish (español) recording here
Customer Assistance Events
National Grid is here to help with a series of Customer Assistance Events to provide customers with options to manage their energy bills and ways to save money. Meet with assistance program experts and connect with the resources your family needs, all under one roof, all in one day.
Our advocates will be on-site to help you explore options and determine your eligibility for assistance including the following:
- Energy Affordability Program (EAP)
- Payment Plans
- Budget Plan
- Special Protections
If you receive HEAP, Lifeline Telephone Service Program, SNAP, Medicaid, Veterans Disability or Survivors Pension, Supplemental Security Income (SSI), Federal Public Housing Assistance, Child Health Plus, Utility Guarantee/Direct Vendor Programs, Temporary Assistance for Needy Families (TANF), Safety Net Assistance, or for those living on Tribal Lands – Bureau of Indian Affairs General Assistance, Head Start, Tribal TANF, Food Distribution Program on Indian Reservations please make sure to bring a current year/season’s award letter to enroll in our bill discount for your gas and electric accounts (if you aren’t already enrolled).
Recurring Events
| Monday | Tuesday | Wednesday | Thursday | Friday | |
|---|---|---|---|---|---|
| 1st Week of the Month |
National Grid Walk-In Office Hours: 9:00 am-1:00 pm |
PEACE Eastside Family Resource Center Hours: 10:00 am-2:00 pm
Catholic Charities of Onondaga County Food Pantry Hours: 9:30 am-12:00 pm
|
Samaritan Center Hours: 1:00 pm-2:30 pm
St. Lucy’s Food Pantry Hours: 11:00 am-1:00 pm |
Wyandanch Community Resource Center Hours: 10:00 am-2:00 pm |
N/A |
| 2nd Week of the Month |
N/A |
PEACE Eastside Family Resource Center Hours: 10:00 am-2:00 pm
Catholic Charities of Onondaga County Food Pantry Hours: 9:30 am-12:00 pm |
Samaritan Center Hours: 1:00 pm-2:30 pm
St. Lucy’s Food Pantry Hours: 11:00 am-1:00 pm |
Wyandanch Community Resource Center Hours: 10:00 am-2:00 pm |
N/A |
| 3rd Week of the Month |
N/A |
PEACE Eastside Family Resource Center Hours: 10:00 am-2:00 pm
Catholic Charities of Onondaga County Food Pantry Hours: 9:30 am-12:00 pm |
Samaritan Center Hours: 1:00 pm-2:30 pm
St. Lucy’s Food Pantry Hours: 11:00 am-1:00 pm |
Wyandanch Community Resource Center Hours: 10:00 am-2:00 pm |
N/A |
| 4th Week of the Month |
N/A |
PEACE Eastside Family Resource Center Hours: 10:00 am-2:00 pm
Catholic Charities of Onondaga County Food Pantry Hours: 9:30 am-12:00 pm |
Samaritan Center Hours: 1:00 pm-2:30 pm
St. Lucy’s Food Pantry Hours: 11:00 am-1:00 pm |
Wyandanch Community Resource Center Hours: 10:00 am-2:00 pm |
N/A |
Upcoming Events:
- Friday, October 10 - 10:00 am - 2:00 pm, National Grid Customer Office, 345 Jay St., Brooklyn, NY 11201
- Friday, October 10 - 10:00 am - 2:00 pm, National Grid Customer Office, 2031 Forest Ave., Staten Island, NY 10303
- Tuesday, October 14 - 11:00am-3:00pm, Community Board #9, 89- Nostrand Ave., Crown Heights, Brooklyn, NY 11225
- Wednesday, October 15 - 10:00 am - 12:00 pm, North Country Ministries, 148 Tannery Rd., Brant Lake, NY 12815
- Wednesday, October 15 - 2:00pm-5:30pm, CEO (Commission on Economic Opportunity), 2331 Fifth Ave. Bldg B, Troy, NY 12180
- Saturday, October 18 - 1:00pm-5:00pm, Agustin "Puncho" Olivencia Community Center, 261 Swan St., Buffalo, NY 14204
- Tuesday, October 21 - 10:30 am - 3:30 pm, Camden Life Center, 20 Main St, Camden, NY 13316
- Wednesday, October 22 - 10:00 am - 2:00 pm, Urban Mission, 247 Factory St., Watertown, NY 13601
- Friday, October 24, 10:00 am - 2:00 pm, National Grid Customer Office, 89-67 162nd St., Jamaica, NY 11432
- Tuesday, October 28 - 1:00pm-3:00pm, North Country Ministries, 3584 State Route 28, North Creek, NY 12853
- Tuesday, November 4 - 10:30am-12:30pm, Amsterdam Free Library, 28 Church St., Amsterdam, NY 12010
- Saturday, November 8 - 10:30am-12:30pm, Waterford Public Library, 117 3rd St., Waterford, NY 12188
- Monday, November 10 - 10:00am-2:00pm, National Grid Customer Office, 2400 Sunrise Hwy, Bellmore, NY 11710
- Tuesday, November 18 - 10:30 am - 3:30 pm, Camden Life Center, 20 Main St, Camden, NY 13316
- Tuesday, December 16 - 10:30 am - 3:30 pm, Camden Life Center, 20 Main St, Camden, NY 13316
- Monday, November 24 - 4:30pm-6:30pm, Amsterdam Free Library, 28 Church St., Amsterdam, NY 12010
Energy Affordability Program (EAP) Sign Up Events - Learn how National Grid’s EAP can help lower your energy costs with a monthly bill credit for eligible customers. Join Consumer Advocates for on-site application support with proof of participation in a qualifying program.
- Tuesday, September 30 - 10:30 am - 12:30 pm, Phyllis Bornt Branch Library & Literacy Center, Bornt Meeting/Program Room 2, 948 State Street, Schenectady, NY 12307
- Thursday, October 23 - 12:30pm-2:00pm, Catholic Charities, 1463 Erie Blvd., 2nd FL, Schenectady, NY 12308
- Monday, October 27 - 10:30 am - 12:30 pm, Mont Pleasant Branch Library, Mont Pleasant Meeting Room A (Program Rm 1), 1036 Crane St., Schenectady, NY 12303