Life can be hard, but finding assistance shouldn’t be.

Bill Assistance Webinars

Whatever the season brings, we're here to help. Join our Consumer Advocates for a free webinar to learn about energy-saving programs, bill management solutions, payment plans, and financial assistance options available to help you manage your energy bill this winter.

Sign up for our free Bill Assistance Webinar

Wednesday, October 28, 2026
11:00am - 12:00pm ET

Register Today

Can't attend the live webinar? Register anyway, and we'll email you the presentation to review at your convenience.

Past Webinars

View our most recent webinars here: Summer 2026 Bill Assistance Webinar

Customer Assistance Events

National Grid is here to help with a series of Customer Assistance Events to provide customers with options to manage their energy bills and ways to save money. Meet with assistance program experts and connect with the resources your family needs, all under one roof, all in one day.

Our advocates will be on-site to help you explore options and determine your eligibility for assistance including the following:

• Energy Affordability Program (EAP)
• Payment Plans
• Budget Plan
• Special Protections
  
  

If you receive HEAP, Lifeline Telephone Service Program, SNAP, Medicaid, Veterans Disability or Survivors Pension, Supplemental Security Income (SSI), Federal Public Housing Assistance, Child Health Plus, Utility Guarantee/Direct Vendor Programs, Temporary Assistance for Needy Families (TANF), Safety Net Assistance, or for those living on Tribal Lands – Bureau of Indian Affairs General Assistance, Head Start, Tribal TANF, Food Distribution Program on Indian Reservations please make sure to bring a current year/season’s award letter to enroll in our bill discount for your gas and electric accounts (if you aren’t already enrolled). 

All events are free and open to the public. If you're unable to attend, please connect with a Consumer Advocate.

Upcoming Events:

• Friday, October 30 - 9:00 am - 10:30 am, Potsdam Neighborhood Center, 2 Park St, Potsdam, NY 13676
• Friday, October 30 - 10:00 am - 2:00 pm, National Grid Customer Office, 2031 Forest Ave., Staten Island, NY 10303
• Friday, October 30 - 10:00 am - 1:00 pm, Fort Plain Free Library, 19 Willet St., Fort Plain, NY 13339
• Friday, October 30 - 11:30 am - 1:00 pm, Gouverneur Public Library, 60 Church St, Gouverneur, NY 13642
• Friday, October 30 - 2:00 pm - 3:30 pm, Ogdensburg Neighborhood Center, 419 ½ Ford St, Ogdensburg, NY 13669
• Tuesday, November 3 - 10:00 am - 12:00 pm, Amsterdam Free Library, 28 Church St., Amsterdam, NY 12010
• Tuesday, November 3 - 10:30 am - 3:00 pm, Boonville Life Center at Boonville United Methodist Church, 202 Main Street, Boonville, NY 13309
• Tuesday, November 3 - 11:00 am - 2:00 pm, Fruit of the City (formerly Fruit Belt Coalition), 150 Maple St., Buffalo, NY 14204
• Thursday, November 5 - 11:00 am - 3:00 pm, Brooklyn Community Board 9, 890 Nostrand Ave., Brooklyn, NY 11225
• Monday, November 9 - 10:00 am - 2:00 pm, National Grid Customer Office, 89-67 162nd St., Jamaica, NY 11432
• Friday, November 13 - 10:00 am - 12:00 pm, Johnstown Public Library, 38 S. Market St., Johnstown, NY 12095
• Friday, November 13 - 11:00 am  -3:00 pm, Assemblymember Khaleel M. Anderson, 12816 Rockaway Blvd., South Ozone Park, NY 11420
• Monday, November 16 - 10:00 am - 2:00 pm, National Grid Customer Office, 345 Jay St., Brooklyn, NY 11201
• Tuesday, November 17 - 10:00 am - 2:00 pm, National Grid Customer Office, National Grid Customer Office, 2400 Sunrise Hwy, Bellmore, NY 11710
• Tuesday, November 17 - 10:30 am - 3:30 pm, Camden Life Center, 20 Main St., Camden, NY 13316
• Friday, November 20 - 10:00 am - 12:00 pm, Food Pantry for H.E.A.L.T.H for Youths, 120 Victory Blvd., Staten Island, NY 10301
• Friday, November 20 - 11:00 am - 3:00 pm, National Grid Customer Office, 1535 Pitkin Ave., Brooklyn, NY 11212
• Tuesday, December 1 - 11:00 am - 2:00 pm, Fruit of the City (formerly Fruit Belt Coalition), 150 Maple St., Buffalo, NY 14204
• Thursday, December 3 - 9:00 am - 1:00 pm, North Country Ministry with Knapp Senior Center, 2793 State Highway 9, Crown Point, NY 12828
• Thursday, December 3 - 11:00 am - 3:00 pm, Brooklyn Community Board 9, 890 Nostrand Ave., Brooklyn, NY 11225
• Tuesday, December 8 - 10:00 am - 12:00 pm, Amsterdam Free Library, 28 Church St., Amsterdam, NY 12010
• Tuesday, December 8 - 10:30 am - 3:00 pm, Boonville Life Center at Boonville United Methodist Church, 202 Main Street, Boonville, NY 13309
• Friday, December 11 - 11:00 am - 3:00 pm, Queens Public Library at Rosedale, 144-20 243rd Street, Rosedale, NY 11422
• Tuesday, December 15 - 10:30 am - 3:30 pm, Camden Life Center, 20 Main St., Camden, NY 13316

Energy Affordability Program (EAP) Sign-Up Events - Learn how National Grid’s EAP can help lower your energy costs with a monthly bill credit for eligible customers. Join Consumer Advocates for on-site application support with proof of participation in a qualifying program.

• Friday, November 6 - 10:30 am-12:30 pm, Hon. Karen B. Johnson Main Library, 99 Clinton St., Schenectady, NY 12305
• Tuesday, November 11 - 12:30 pm - 2:30 pm, Mont Pleasant Branch Library, 1036 Crane St. Schenectady, NY 12303
• Friday, November 20 - 10:00 am - 12:00 pm, Hon. Karen B. Johnson Main Library, 99 Clinton St., Schenectady, NY 12305