Life can be hard, but finding assistance shouldn’t be.
Bill Assistance Webinars
Join our Consumer Advocates for our free webinar, which provides an overview of our energy-savings programs, bill management solutions, and financial assistance options, including the Energy Affordability Program. Even if you can’t join the live presentation, by registering you will receive a recorded version via the email provided.
Register for our Bill Assistance Webinar presented in English on Thursday, November 20th from 2:00pm-3:00pm
Register for our Bill Assistance Webinar presented in Spanish on Friday, November 21st from 2:00pm-3:00pm
Customer Assistance Events
National Grid is here to help with a series of Customer Assistance Events to provide customers with options to manage their energy bills and ways to save money. Meet with assistance program experts and connect with the resources your family needs, all under one roof, all in one day.
Our advocates will be on-site to help you explore options and determine your eligibility for assistance including the following:
- Energy Affordability Program (EAP)
- Payment Plans
- Budget Plan
- Special Protections
If you receive HEAP, Lifeline Telephone Service Program, SNAP, Medicaid, Veterans Disability or Survivors Pension, Supplemental Security Income (SSI), Federal Public Housing Assistance, Child Health Plus, Utility Guarantee/Direct Vendor Programs, Temporary Assistance for Needy Families (TANF), Safety Net Assistance, or for those living on Tribal Lands – Bureau of Indian Affairs General Assistance, Head Start, Tribal TANF, Food Distribution Program on Indian Reservations please make sure to bring a current year/season’s award letter to enroll in our bill discount for your gas and electric accounts (if you aren’t already enrolled).
All events are free and open to the public. If you're unable to attend, please connect with a Consumer Advocate.
Recurring Events
| Monday | Tuesday | Wednesday | Thursday | Friday | |
|---|---|---|---|---|---|
| 1st Week of the Month |
National Grid Walk-In Office Hours: 9:00 am-1:00 pm |
PEACE Eastside Family Resource Center Hours: 10:00 am-2:00 pm
Catholic Charities of Onondaga County Food Pantry Hours: 9:30 am-12:00 pm
|
Samaritan Center Hours: 1:00 pm-2:30 pm
St. Lucy’s Food Pantry Hours: 11:00 am-1:00 pm |
Wyandanch Community Resource Center Hours: 10:00 am-2:00 pm |
N/A |
| 2nd Week of the Month |
N/A |
PEACE Eastside Family Resource Center Hours: 10:00 am-2:00 pm
Catholic Charities of Onondaga County Food Pantry Hours: 9:30 am-12:00 pm |
Samaritan Center Hours: 1:00 pm-2:30 pm
St. Lucy’s Food Pantry Hours: 11:00 am-1:00 pm |
Wyandanch Community Resource Center Hours: 10:00 am-2:00 pm |
N/A |
| 3rd Week of the Month |
N/A |
PEACE Eastside Family Resource Center Hours: 10:00 am-2:00 pm
Catholic Charities of Onondaga County Food Pantry Hours: 9:30 am-12:00 pm |
Samaritan Center Hours: 1:00 pm-2:30 pm
St. Lucy’s Food Pantry Hours: 11:00 am-1:00 pm |
Wyandanch Community Resource Center Hours: 10:00 am-2:00 pm |
N/A |
| 4th Week of the Month |
N/A |
PEACE Eastside Family Resource Center Hours: 10:00 am-2:00 pm
Catholic Charities of Onondaga County Food Pantry Hours: 9:30 am-12:00 pm |
Samaritan Center Hours: 1:00 pm-2:30 pm
St. Lucy’s Food Pantry Hours: 11:00 am-1:00 pm |
Wyandanch Community Resource Center Hours: 10:00 am-2:00 pm |
N/A |
Upcoming Events:
- Friday, November 7 - 10:00 am-2:00 pm, National Grid Customer Office, 345 Jay St., Brooklyn, NY 11201
- Friday, November 7 - 11:00 am-3:00 pm, Brooklyn Community Board 9, 890 Nostrand Ave., Brooklyn, NY 11225
- Saturday, November 8 - 10:00 am-2:00 pm, Hempstead United Method Church, 40 Washington St., Hempstead, NY 11550
- Saturday, November 8 - 10:30 am-12:30 pm, Waterford Public Library, 117 3rd St., Waterford, NY 12188
- Monday, November 10 - 10:00 am-2:00 pm, National Grid Customer Office, 2400 Sunrise Hwy, Bellmore, NY 11710
- Wednesday, November 12 - 11:00 am-1:00 pm, Livonia Public Library, 2 Washington St., PO Box 107, Livonia, NY 14487
- Friday, November 14 - 10:00 am-2:00 pm, National Grid Customer Office, 1535 Pitkin Ave., Brooklyn, NY 11212
- Tuesday, November 18 - 10:30 am-3:30 pm, Camden Life Center, 20 Main St, Camden, NY 13316
- Wednesday, November 19 - 4:30 pm-6:30 pm, Albany Public Library - Arbor Hill Branch, 148 Henry Johnson Blvd., Albany, NY 12110
- Friday, November 21 - 10:00 am-2:00 pm, National Grid Customer Office, 2031 Forest Ave., Staten Island, NY 10303
- Friday, November 21 - 10:00 am-2:00 pm, National Grid Customer Office, 89-67 162nd St., Jamaica, NY 11432
- Monday, November 24 - 4:30 pm-6:30 pm, Amsterdam Free Library, 28 Church St., Amsterdam, NY 12010
- Friday, December 5 - 11:00 am-3:00 pm, Brooklyn Community Board 9, 890 Nostrand Ave., Brooklyn, NY 11225
- Tuesday, December 16 - 10:30 am-3:30 pm, Camden Life Center, 20 Main St, Camden, NY 13316
- Friday, January 2 - 11:00 am-3:00 pm, Brooklyn Community Board 9, 890 Nostrand Ave., Brooklyn, NY 11225
- Friday, February 2 - 11:00 am-3:00 pm, Brooklyn Community Board 9, 890 Nostrand Ave., Brooklyn, NY 11225
- Thursday, February 26 - 10:00 am-2:00 pm, Orleans County Office of the Aging, 14016 NY-31, Albion, NY 14411
- Friday, March 6 - 11:00 am-3:00 pm, Brooklyn Community Board 9, 890 Nostrand Ave., Brooklyn, NY 11225
- Friday, April 10 - 11:00 am-3:00 pm, Brooklyn Community Board 9, 890 Nostrand Ave., Brooklyn, NY 11225
- Friday, May 1 - 11:00 am-3:00 pm, Brooklyn Community Board 9, 890 Nostrand Ave., Brooklyn, NY 11225
Energy Affordability Program (EAP) Sign Up Events - Learn how National Grid’s EAP can help lower your energy costs with a monthly bill credit for eligible customers. Join Consumer Advocates for on-site application support with proof of participation in a qualifying program.
- Wednesday, November 19 - 12:00 pm-2:00 pm, True Bethel Baptist Church, 2820 Michigan Ave., Niagara Falls, NY 14305