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Life can be hard, but finding assistance shouldn’t be.
Bill Assistance Webinars
Whatever the season brings, we're here to help. Join our Consumer Advocates for a free webinar to learn about energy-saving programs, bill management solutions, payment plans, and financial assistance options available to help you manage your energy bill this winter.
Sign up for our free Bill Assistance Webinar
Wednesday, October 28, 2026
11:00am - 12:00pm ET
Can't attend the live webinar? Register anyway, and we'll email you the presentation to review at your convenience.
Past Webinars
View our most recent webinars here: Summer 2026 Bill Assistance Webinar
Customer Assistance Events
National Grid is here to help with a series of Customer Assistance Events to provide customers with options to manage their energy bills and ways to save money. Meet with assistance program experts and connect with the resources your family needs, all under one roof, all in one day.
Our advocates will be on-site to help you explore options and determine your eligibility for assistance including the following:
- Energy Affordability Program (EAP)
- Payment Plans
- Budget Plan
- Special Protections
If you receive HEAP, Lifeline Telephone Service Program, SNAP, Medicaid, Veterans Disability or Survivors Pension, Supplemental Security Income (SSI), Federal Public Housing Assistance, Child Health Plus, Utility Guarantee/Direct Vendor Programs, Temporary Assistance for Needy Families (TANF), Safety Net Assistance, or for those living on Tribal Lands – Bureau of Indian Affairs General Assistance, Head Start, Tribal TANF, Food Distribution Program on Indian Reservations please make sure to bring a current year/season’s award letter to enroll in our bill discount for your gas and electric accounts (if you aren’t already enrolled).
All events are free and open to the public. If you're unable to attend, please connect with a Consumer Advocate.
Recurring Events
| Monday | Tuesday | Wednesday | Thursday | Friday | |
|---|---|---|---|---|---|
| 1st Week of the Month |
National Grid Walk-In Office Hours: 9:00 am-1:00 pm |
PEACE Eastside Family Resource Center Hours: 10:00 am-2:00 pm
Catholic Charities of Onondaga County Food Pantry Hours: 9:30 am-12:00 pm
|
Samaritan Center Hours: 1:00 pm-2:30 pm
St. Lucy’s Food Pantry Hours: 11:00 am-1:00 pm |
Wyandanch Community Resource Center Hours: 10:00 am-2:00 pm |
N/A |
| 2nd Week of the Month |
N/A |
PEACE Eastside Family Resource Center Hours: 10:00 am-2:00 pm
Catholic Charities of Onondaga County Food Pantry Hours: 9:30 am-12:00 pm |
Samaritan Center Hours: 1:00 pm-2:30 pm
St. Lucy’s Food Pantry Hours: 11:00 am-1:00 pm |
Wyandanch Community Resource Center Hours: 10:00 am-2:00 pm |
N/A |
| 3rd Week of the Month |
N/A |
PEACE Eastside Family Resource Center Hours: 10:00 am-2:00 pm
Catholic Charities of Onondaga County Food Pantry Hours: 9:30 am-12:00 pm |
Samaritan Center Hours: 1:00 pm-2:30 pm
St. Lucy’s Food Pantry Hours: 11:00 am-1:00 pm |
Wyandanch Community Resource Center Hours: 10:00 am-2:00 pm |
N/A |
| 4th Week of the Month |
N/A |
PEACE Eastside Family Resource Center Hours: 10:00 am-2:00 pm
Catholic Charities of Onondaga County Food Pantry Hours: 9:30 am-12:00 pm |
Samaritan Center Hours: 1:00 pm-2:30 pm
St. Lucy’s Food Pantry Hours: 11:00 am-1:00 pm |
Wyandanch Community Resource Center Hours: 10:00 am-2:00 pm |
N/A |
Upcoming Events:
- Tuesday, October 13 - 10:30 am - 3:00 pm, Boonville Life Center at Boonville United Methodist Church, 202 Main Street, Boonville, NY 13309
- Monday, October 19 - 11:00 am - 3:00 pm, NYS Assemblyman Brian Cunningham, 249 Empire Blvd., Brooklyn, NY 11225
- Tuesday, October 20 - 10:30 am - 3:30 pm, Camden Life Center, 20 Main St., Camden, NY 13316
- Tuesday, October 20 - 11:00 am - 2:00 pm, Dunkirk Public Library, 536 Central Ave., Dunkirk, NY 14048
- Friday, October 23 - 11:00 am - 3:00 pm, National Grid Customer Office, 1535 Pitkin Ave., Brooklyn, NY 11212
- Friday, October 30 - 10:00 am - 2:00 pm, National Grid Customer Office, 2031 Forest Ave., Staten Island, NY 10303
- Friday, October 30 - 10:00 am - 1:00 pm, Fort Plain Free Library, 19 Willet St., Fort Plain, NY 13339
- Tuesday, November 3 - 10:00 am - 12:00 pm, Amsterdam Free Library, 28 Church St., Amsterdam, NY 12010
- Tuesday, November 3 - 11:00 am - 2:00 pm, Fruit of the City (formerly Fruit Belt Coalition), 150 Maple St., Buffalo, NY 14204
- Thursday, November 5 - 11:00 am - 3:00 pm, Brooklyn Community Board 9, 890 Nostrand Ave., Brooklyn, NY 11225
- Tuesday, November 10 - 10:30 am - 3:00 pm, Boonville Life Center at Boonville United Methodist Church, 202 Main Street, Boonville, NY 13309
- Friday, November 13 - 10:00 am - 12:00 pm, Johnstown Public Library, 38 S. Market St., Johnstown, NY 12095
- Tuesday, November 17 - 10:00 am - 2:00 pm, National Grid Customer Office, National Grid Customer Office, 2400 Sunrise Hwy, Bellmore, NY 11710
- Tuesday, November 17 - 10:30 am - 3:30 pm, Camden Life Center, 20 Main St., Camden, NY 13316
- Tuesday, December 1 - 10:00 am - 12:00 pm, Amsterdam Free Library, 28 Church St., Amsterdam, NY 12010
- Tuesday, December 1 - 11:00 am - 2:00 pm, Fruit of the City (formerly Fruit Belt Coalition), 150 Maple St., Buffalo, NY 14204
- Thursday, December 3 - 11:00 am - 3:00 pm, Brooklyn Community Board 9, 890 Nostrand Ave., Brooklyn, NY 11225
- Tuesday, December 8 - 10:30 am - 3:00 pm, Boonville Life Center at Boonville United Methodist Church, 202 Main Street, Boonville, NY 13309
- Tuesday, December 15 - 10:30 am - 3:30 pm, Camden Life Center, 20 Main St., Camden, NY 13316
Energy Affordability Program (EAP) Sign-Up Events - Learn how National Grid’s EAP can help lower your energy costs with a monthly bill credit for eligible customers. Join Consumer Advocates for on-site application support with proof of participation in a qualifying program.
- Friday, November 20 - 10:00 am - 12:00 pm, Hon. Karen B. Johnson Main Library, 99 Clinton St., Schenectady, NY 12305