Life can be hard, but finding assistance shouldn’t be.
Bill Assistance Webinars
Watch a recording of our recent Summer Bill Assistance Webinar, hosted by our Consumer Advocates, for an overview of our bill management solutions and financial assistance options.
View Bill Assistance Webinar Here
Customer Assistance Events
National Grid is here to help with a series of Customer Assistance Events to provide customers with options to manage their energy bills and ways to save money. Meet with assistance program experts and connect with the resources your family needs, all under one roof, all in one day.
Our advocates will be on-site to help you explore options and determine your eligibility for assistance including the following:
- Energy Affordability Program (EAP)
- Payment Plans
- Budget Plan
- Special Protections
If you receive HEAP, Lifeline Telephone Service Program, SNAP, Medicaid, Veterans Disability or Survivors Pension, Supplemental Security Income (SSI), Federal Public Housing Assistance, Child Health Plus, Utility Guarantee/Direct Vendor Programs, Temporary Assistance for Needy Families (TANF), Safety Net Assistance, or for those living on Tribal Lands – Bureau of Indian Affairs General Assistance, Head Start, Tribal TANF, Food Distribution Program on Indian Reservations please make sure to bring a current year/season’s award letter to enroll in our bill discount for your gas and electric accounts (if you aren’t already enrolled).
All events are free and open to the public. If you're unable to attend, please connect with a Consumer Advocate.
Recurring Events
| Monday | Tuesday | Wednesday | Thursday | Friday | |
|---|---|---|---|---|---|
| 1st Week of the Month |
National Grid Walk-In Office Hours: 9:00 am-1:00 pm |
PEACE Eastside Family Resource Center Hours: 10:00 am-2:00 pm
Catholic Charities of Onondaga County Food Pantry Hours: 9:30 am-12:00 pm
|
Samaritan Center Hours: 1:00 pm-2:30 pm
St. Lucy’s Food Pantry Hours: 11:00 am-1:00 pm |
Wyandanch Community Resource Center Hours: 10:00 am-2:00 pm |
N/A |
| 2nd Week of the Month |
N/A |
PEACE Eastside Family Resource Center Hours: 10:00 am-2:00 pm
Catholic Charities of Onondaga County Food Pantry Hours: 9:30 am-12:00 pm |
Samaritan Center Hours: 1:00 pm-2:30 pm
St. Lucy’s Food Pantry Hours: 11:00 am-1:00 pm |
Wyandanch Community Resource Center Hours: 10:00 am-2:00 pm |
N/A |
| 3rd Week of the Month |
N/A |
PEACE Eastside Family Resource Center Hours: 10:00 am-2:00 pm
Catholic Charities of Onondaga County Food Pantry Hours: 9:30 am-12:00 pm |
Samaritan Center Hours: 1:00 pm-2:30 pm
St. Lucy’s Food Pantry Hours: 11:00 am-1:00 pm |
Wyandanch Community Resource Center Hours: 10:00 am-2:00 pm |
N/A |
| 4th Week of the Month |
N/A |
PEACE Eastside Family Resource Center Hours: 10:00 am-2:00 pm
Catholic Charities of Onondaga County Food Pantry Hours: 9:30 am-12:00 pm |
Samaritan Center Hours: 1:00 pm-2:30 pm
St. Lucy’s Food Pantry Hours: 11:00 am-1:00 pm |
Wyandanch Community Resource Center Hours: 10:00 am-2:00 pm |
N/A |
Upcoming Events:
- Tuesday, September 15 - 10:30 am - 3:30 pm, Camden Life Center, 20 Main St., Camden, NY 13316
- Wednesday, September 16 - 10:00 am - 2:00 pm, National Grid Customer Office, 89-67 162nd St., Jamaica, NY 11432
- Friday, September 18 - 11:00 am - 3:00 pm, National Grid Customer Office, 1535 Pitkin Ave., Brooklyn, NY 11212
- Tuesday, September 29 - 11:00 am - 2:30 pm, Office of NYS Assemblyman Brian Cunningham, 249 Empire Blvd., Brooklyn, NY 11225
- Wednesday, September 30 - 10:00 am - 2:00 pm, Forestport Town Hall, 10275 State Rt. 28, Forestport, NY 13338
- Thursday, October 1 - 11:00 am - 3:00 pm, Brooklyn Community Board 9, 890 Nostrand Ave., Brooklyn, NY 11225
- Tuesday, October 6 - 10:00 am - 12:00 pm, Amsterdam Free Library, 28 Church St., Amsterdam, NY 12010
- Tuesday, October 6 - 11:00 am - 2:00 pm, Fruit of the City (formerly Fruit Belt Coalition), 150 Maple St., Buffalo, NY 14204
- Tuesday, October 13 - 10:30 am - 3:00 pm, Boonville Life Center at Boonville United Methodist Church, 202 Main Street, Boonville, NY 13309
- Tuesday, October 20 - 10:30 am - 3:30 pm, Camden Life Center, 20 Main St., Camden, NY 13316
- Tuesday, November 3 - 10:00 am - 12:00 pm, Amsterdam Free Library, 28 Church St., Amsterdam, NY 12010
- Tuesday, November 3 - 11:00 am - 2:00 pm, Fruit of the City (formerly Fruit Belt Coalition), 150 Maple St., Buffalo, NY 14204
- Thursday, November 5 - 11:00 am - 3:00 pm, Brooklyn Community Board 9, 890 Nostrand Ave., Brooklyn, NY 11225
- Tuesday, November 10 - 10:30 am - 3:00 pm, Boonville Life Center at Boonville United Methodist Church, 202 Main Street, Boonville, NY 13309
- Tuesday, November 17 - 10:30 am - 3:30 pm, Camden Life Center, 20 Main St., Camden, NY 13316
- Tuesday, December 1 - 10:00 am - 12:00 pm, Amsterdam Free Library, 28 Church St., Amsterdam, NY 12010
- Tuesday, December 1 - 11:00 am - 2:00 pm, Fruit of the City (formerly Fruit Belt Coalition), 150 Maple St., Buffalo, NY 14204
- Thursday, December 3 - 11:00 am - 3:00 pm, Brooklyn Community Board 9, 890 Nostrand Ave., Brooklyn, NY 11225
- Tuesday, December 8 - 10:30 am - 3:00 pm, Boonville Life Center at Boonville United Methodist Church, 202 Main Street, Boonville, NY 13309
- Tuesday, December 15 - 10:30 am - 3:30 pm, Camden Life Center, 20 Main St., Camden, NY 13316
Energy Affordability Program (EAP) Sign-Up Events - Learn how National Grid’s EAP can help lower your energy costs with a monthly bill credit for eligible customers. Join Consumer Advocates for on-site application support with proof of participation in a qualifying program.
- Tuesday, September 15 - 2:00 pm - 4:00 pm, Dunbar Association, 1453 South State St., Syracuse, NY 13205
- Monday, September 21 - 10:00 am - 12:00 pm, Hon. Karen B. Johnson Main Library, KBJ McChesney Room, 99 Clinton St., Schenectady, NY 12305
- Tuesday, September 29 - 12:30 pm - 2:30 pm, Mont Pleasant Branch Library, Meeting Rooms 1 & 2, 1036 Crane St., Schenectady, NY 12303
- Friday, October 2 - 10:30 am - 12:30 pm, Phyllis Bornt Branch Library & Literacy Center, Meeting Room 2, 948 State St., Schenectady, NY 12307