Life can be hard, but finding assistance shouldn’t be.
Summer Bill Assistance Webinars
Join our Consumer Advocates for our free webinar, which provides an overview of our energy-savings programs, bill management solutions, and financial assistance options, including the Energy Affordability Program.
View Spanish (español) recording here
Customer Assistance Events
National Grid is here to help with a series of Customer Assistance Events to provide customers with options to manage their energy bills and ways to save money. Meet with assistance program experts and connect with the resources your family needs, all under one roof, all in one day.
Our advocates will be on-site to help you explore options and determine your eligibility for assistance including the following:
- Energy Affordability Program (EAP)
- Payment Plans
- Budget Plan
- Special Protections
If you receive HEAP, Lifeline Telephone Service Program, SNAP, Medicaid, Veterans Disability or Survivors Pension, Supplemental Security Income (SSI), Federal Public Housing Assistance, Child Health Plus, Utility Guarantee/Direct Vendor Programs, Temporary Assistance for Needy Families (TANF), Safety Net Assistance, or for those living on Tribal Lands – Bureau of Indian Affairs General Assistance, Head Start, Tribal TANF, Food Distribution Program on Indian Reservations please make sure to bring a current year/season’s award letter to enroll in our bill discount for your gas and electric accounts (if you aren’t already enrolled).
Recurring Events
Monday | Tuesday | Wednesday | Thursday | Friday | |
---|---|---|---|---|---|
1st Week of the Month |
National Grid Walk-In Office Hours: 9:00 am-1:00 pm |
PEACE Eastside Family Resource Center Hours: 10:00 am-2:00 pm
Catholic Charities of Onondaga County Food Pantry Hours: 9:30 am-12:00 pm
|
Samaritan Center Hours: 1:00 pm-2:30 pm
St. Lucy’s Food Pantry Hours: 11:00 am-1:00 pm |
Wyandanch Community Resource Center Hours: 10:00 am-2:00 pm |
N/A |
2nd Week of the Month |
N/A |
PEACE Eastside Family Resource Center Hours: 10:00 am-2:00 pm
Catholic Charities of Onondaga County Food Pantry Hours: 9:30 am-12:00 pm |
Samaritan Center Hours: 1:00 pm-2:30 pm
St. Lucy’s Food Pantry Hours: 11:00 am-1:00 pm |
Wyandanch Community Resource Center Hours: 10:00 am-2:00 pm |
N/A |
3rd Week of the Month |
N/A |
PEACE Eastside Family Resource Center Hours: 10:00 am-2:00 pm
Catholic Charities of Onondaga County Food Pantry Hours: 9:30 am-12:00 pm |
Samaritan Center Hours: 1:00 pm-2:30 pm
St. Lucy’s Food Pantry Hours: 11:00 am-1:00 pm |
Wyandanch Community Resource Center Hours: 10:00 am-2:00 pm |
N/A |
4th Week of the Month |
N/A |
PEACE Eastside Family Resource Center Hours: 10:00 am-2:00 pm
Catholic Charities of Onondaga County Food Pantry Hours: 9:30 am-12:00 pm |
Samaritan Center Hours: 1:00 pm-2:30 pm
St. Lucy’s Food Pantry Hours: 11:00 am-1:00 pm |
Wyandanch Community Resource Center Hours: 10:00 am-2:00 pm |
N/A |
Upcoming Events:
- Tuesday, September 16 - 12:30 pm - 1:30 pm, Waterford Senior Center, 125 Second St., Waterford NY 12188
- Tuesday, September 16 - 10:30 am - 3:30 pm, Camden Life Center, 20 Main St, Camden, NY 13316
- Friday, September 19 - 10:00 am - 2:00 pm, National Grid Customer Office - 89-67 162nd St., Jamaica, NY 11432
- Wednesday, September 24 - 10:00 am - 2:00 pm, Forestport Town Hall, 10275 State Route 28, Forestport, NY 13338
- Friday, September 26 - 10:00 am - 2:00 pm, National Grid Customer Office, 1535 Pitkin Ave., Brooklyn, NY 11212
- Wednesday, October 15 - 10:00 am - 12:00 pm, North Country Ministries, 148 Tannery Rd., Brant Lake, NY 12815
- Tuesday, October 21 - 10:30 am - 3:30 pm, Camden Life Center, 20 Main St, Camden, NY 13316
- Tuesday, November 18 - 10:30 am - 3:30 pm, Camden Life Center, 20 Main St, Camden, NY 13316
- Tuesday, December 16 - 10:30 am - 3:30 pm, Camden Life Center, 20 Main St, Camden, NY 13316
Energy Affordability Program (EAP) Sign Up Events - Learn how National Grid’s EAP can help lower your energy costs with a monthly bill credit for eligible customers. Join Consumer Advocates for on-site application support with proof of participation in a qualifying program.
- Tuesday, September 16 - 11:00 am - 1:00 pm, Barker Public Library, 8706 Main St., Barker, NY 14012
- Tuesday, September 23 - 10:00 am - 12:00 pm, Hon. Karen B. Johnson Main Library, HBJ McChesney Room, 99 Clinton St., Schenectady, NY 12305
- Tuesday, September 30 - 10:30 am - 12:30 pm, Phyllis Bornt Branch Library & Literacy Center, Bornt Meeting/Program Room 2, 948 State Street, Schenectady, NY 12307
- Monday, October 27 - 10:30 am - 12:30 pm, Mont Pleasant Branch Library, Month Pleasant Meeting Room A (Program Rm 1), 1036 Crane St., Schenectady, NY 12303