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1 Important Alert(s)


Over the extended Memorial Day weekend, from May 22 through May 27, some of our regular services and bill payment options will be temporarily unavailable due to a system update.  As always, we’ll continue to respond to gas and electric emergencies 24 hours a day. Thank you for your patience and understanding.

Energy Affordability Program

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Making energy affordable for everyone.

At National Grid, we’re committed to providing reliable and affordable energy for every New Yorker. If you’re facing financial pressures that are impacting your ability to pay your energy bill, you may qualify for a monthly bill credit through our Energy Affordability Program (EAP).

Residential Heating

Tiers Description Gas  Electric 
Tier 1 Regular HEAP and Non-Utility $3.00 $6.54
Tier 2 Regular HEAP + 1  $3.20 $17.88
Tier 3 Regular HEAP + 2  $19.63 $37.45
Tier 4 Direct Voucher or Guarantee  $13.78 $31.59

Effective December 1, 2023

Residential Non-Heating

Tiers Description Gas Electric
Tier 1 Regular HEAP and Non-Utility $3 $6.54
Tier 2 Regular HEAP + 1  $3 $17.88
Tier 3 Regular HEAP + 2  $3 $37.45
Tier 4 Direct Voucher or Guarantee  $3 $31.59

Effective December 1, 2023

How it works: 

  • You will be automatically enrolled in EAP when a Home Energy Assistance Program (HEAP) payment is added to your National Grid account.
  • EAP bill credits will continue for 14 months after your last HEAP payment.
  • If you do not receive HEAP automatically, you must apply for and receive HEAP annually to continue receiving EAP bill credits. 

HEAP is a federal grant program that can help income-eligible households pay their energy bills. Click to check eligibility guidelines.

How to apply (if not automatically enrolled):

  • Fill out the Energy Affordability Program online application form or
  • Print, complete, and return the application form (PDF) or
  • If you receive a HEAP payment in the current HEAP season through another utility or fuel vendor (oil, wood, propane, etc.) other than National Grid, email a copy of your HEAP award letter to or mail it to: National Grid, Attn: Energy Affordability Program, National Grid, 300 Erie Blvd W, C-3, Syracuse, NY 13202.

Important Notes:

  • We conduct a file match with the Office of Temporary and Disability Assistance (OTDA) NYS HEAP Bureau to identify households that receive HEAP with another utility. Those customers are then enrolled in EAP.
  • If your account is removed from EAP, you will need to reapply for HEAP if you are still income-eligible.
  • EAP bill credit amounts are reviewed on an annual basis, and can either increase, decrease or remain the same.

For questions or to learn more about EAP, email the Energy Affordability Team at or call 1-866-305-1915, 8:00 a.m. – 4:30 p.m., Monday through Friday.


EAP Qualifying Programs

  • Home Energy Assistance Program (HEAP)
  • Lifeline Telephone Service Program (Lifeline)
  • Supplemental Nutrition Assistance Program (SNAP) (Food Stamps)
  • Supplemental Security Income (SSI)
  • Medicaid
  • Veterans Disability or Survivors Pension
  • Federal Public Housing Assistance
  • Child Health Plus
  • Utility Guarantee/Direct Vendor programs
  • Temporary Assistance for Needy Families (TANF)
  • Safety Net Assistance

If living on tribal lands:

  • Bureau of Indian Affairs (BIA) General Assistance
  • Tribally- Administered Temporary Assistance for Needy Families (TTANF)
  • Tribal Head Start
  • Food Distribution Program on Native American Reservations (FDPIR)
Extreme Heat Protections
When a Heat Advisory or Excessive Heat Warning is issued by the National Weather Service (NWS) / National Oceanic and Atmospheric Administration (NOAA), our policy is to pause residential electric service terminations for non-payment for regions impacted by the advisory or warning. 
We are here to help you weather any storm. Stay safe year-round with our safety tips for storms and extreme weather.