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1 Important Alert(s)


Over the extended Memorial Day weekend, from May 22 through May 27, some of our regular services and bill payment options will be temporarily unavailable due to a system update.  As always, we’ll continue to respond to gas and electric emergencies 24 hours a day. Thank you for your patience and understanding.

Energy Affordability Program - Solar

We teamed up with the New York State Energy Research and Development Authority (NYSERDA) to offer additional bill savings to Energy Affordability Program (EAP) customers.

Starting December 1, 2023, our electric customers enrolled in EAP will receive an additional bill credit on their electric bill. The additional credit is from solar projects that generate electricity across our territory. Customers will see these savings listed as Energy Affordability Credit – Solar on their electric bill (see bill example below). As we partner with more solar generation facilities, EAP customers will see deeper discounts on their electric bills.

Bill Snippet

Customers enrolled in EAP will automatically receive the Energy Affordability Credit- Solar on their electric bill. By receiving this credit, it will not impact any assistance customers may already be receiving from HEAP or another utility bill assistance program. In addition, customers receiving an Energy Affordability Credit - Solar can still subscribe to a local community solar project, deepening their savings.

If a customer does not want to receive the Energy Affordability Credit – Solar, they can opt out at any time. For any questions, to learn more, or to opt out, please email the Energy Affordability Team at or call 1-866-305-1915, 8:00 a.m. – 4:30 p.m., Monday through Friday.

How it works

how it works infographic

Image courtesy of NYSERDA.


How the Discount is Calculated

Annually, the program will take the amount of electricity the solar projects generated in the current year and calculate a credit for the upcoming program year. This will determine the amount of the Energy Affordability Credit - Solar for the upcoming year. The discount amount for the upcoming year is set on December 1st. As we partner with more solar generation facilities, the discounts on EAP customers' electric bills will increase.