Skip to main content Skip to main navigation
Choose a Region

Welcome to our Upstate NY Home site.

We're not sure if this is right. If you confirm where you use our services most, we can tailor our site to your needs.
Note: If you've told us more than once your browser could be blocking cookies. Click to learn more about cookies

Select Your Region

Where can we help you today?

Speak with a Consumer Advocate

Customer Advocate Support image

When life gets hard, we’re here for you.

We understand that managing your energy bill isn’t always easy, especially now. Our Customer Advocates are here to help. Call 1-800-642-4272 or email ConsumerAdvocatesUNY@nationalgrid.com to connect with your local advocate. We specialize in assisting income-eligible and vulnerable customers struggling with their home energy bills by aligning them with available programs and services offered by National Grid and local agency partners.

Call 1-800-642-4272 or email ConsumerAdvocatesUNY@nationalgrid.com to connect with your local Consumer Advocate. When emailing us, please provide your name, address, and account number or NYS county (if you have it/them available).

Consumer Advocate Areas Served
Anne Otsego, Rensselaer, Schenectady, Schoharie
Barb Albany, Columbia
Aurora Jefferson, Lewis, Oswego, and St. Lawrence
Autumn Erie, Genesee, Monroe, Niagara, Ontario, and Orleans
Martani Herkimer and Oneida
Mary Beth Cayuga, Onondaga
Stephanie Cattaraugus, Chautauqua, Erie, Livingston, Niagara, and Wyoming
Victoria Chenango, Cortland, Madison, Onondaga
Kari Clinton, Essex, Franklin, Fulton, Hamilton, Montgomery, Saratoga, Warren, Washington