Speak with a Consumer Advocate
When life gets hard, we’re here for you.
We understand that managing your energy bill isn’t always easy, especially now. Our Customer Advocates are here to help. Call 1-800-642-4272 or email ConsumerAdvocatesUNY@nationalgrid.com to connect with your local advocate. We specialize in assisting income-eligible and vulnerable customers struggling with their home energy bills by aligning them with available programs and services offered by National Grid and local agency partners.
Call 1-800-642-4272 or email ConsumerAdvocatesUNY@nationalgrid.com to connect with your local Consumer Advocate. When emailing us, please provide your name, address, and account number or NYS county (if you have it/them available).
|Consumer Advocate||Areas Served|
|Anne||Otsego, Rensselaer, Schenectady, Schoharie|
|Aurora||Jefferson, Lewis, Oswego, and St. Lawrence|
|Autumn||Erie, Genesee, Monroe, Niagara, Ontario, and Orleans|
|Martani||Herkimer and Oneida|
|Mary Beth||Cayuga, Onondaga|
|Stephanie||Cattaraugus, Chautauqua, Erie, Livingston, Niagara, and Wyoming|
|Victoria||Chenango, Cortland, Madison, Onondaga|
|Kari||Clinton, Essex, Franklin, Fulton, Hamilton, Montgomery, Saratoga, Warren, Washington|