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Where can we help you today?

1 Important Alert(s)


Please note: Some of our regular services and bill payment options are temporarily unavailable through May 27 due to a billing system update. Thank you for your patience and understanding. As always, we’ll continue to respond to gas and electric emergencies 24 hours a day. If you have an emergency, call 911 or our Customer Service numbers: Gas Emergencies: 1-800-892-2345 | Electric Emergencies: 1-800-867-5222.

Speak with a Consumer Advocate

Customer Advocate Support image

We understand that managing your energy bill isn’t always easy.

Our Consumer Advocates are here to help identify assistance solutions to help if you are experiencing financial hardship or extenuating circumstance such as sudden illness, loss of job, death of immediate family member, victim of a crime, etc.

We also help Special Needs customers such as blind, elderly, disabled or households with residents with severe/chronic medical conditions that may be having difficulties navigating and receiving assistance. Our advocates work closely with Department of Social Services counties and are aware of available community programs.   

Use this Customer Resource Check List to have helpful information at your fingertips.


Report a gas emergency. If you smell gas anywhere, including in your home, go outside and call 1-800-892-2345 or 911 immediately.


Connect with your local consumer advocate by calling 1-800-642-4272.
Our local advocates are:

  • Anne, serving Otsego, Rensselaer, Schenectady, Schoharie counties
  • Aurora, serving Jefferson, Lewis, Oswego, and St. Lawrence counties
  • Kaamalal, serving Erie, Genesee, Monroe, Niagara, Ontario, and Orleans counties
  • Kari, serving Clinton, Essex, Franklin, Fulton, Hamilton, Montgomery, Saratoga, Warren, and Washington counties
  • Kristie, serving Albany, Columbia counties
  • Martani, serving Herkimer and Oneida counties
  • Mary Beth, serving Cayuga, and Onondaga counties
  • Stephanie, serving Allegany, Cattaraugus, Chautauqua, Erie, Livingston, Niagara, and Wyoming counties
  • Victoria, serving Chenango, Cortland, Madison, and Onondaga counties

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For the following, please call our Call Center instead at 1-800-642-4272.

  • Billing errors or disputing charges
  • Accounts that have been closed
  • Applying for new service
  • Switched, shared and/or mixed metering situations
  • High bill complaints
  • Rate change questions
  • Tree trimming
  • Streetlighting
  • Concerns regarding property/land that National Grid owns
  • Commercial/business account issues
  • Concerns regarding work orders for construction projects needing utility service or inspections