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Where can we help you today?

Speak with a Consumer Advocate

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When life gets hard, we’re here for you.

We understand that managing your energy bill isn’t always easy, especially now. Our Customer Advocates are here to help. Call 1-800-642-4272 or email to connect with your local advocate. We specialize in assisting income-eligible and vulnerable customers struggling with their home energy bills by aligning them with available programs and services offered by National Grid and local agency partners.

Call 1-800-642-4272 or email to connect with your local Consumer Advocate. When emailing us, please provide your name, address, and account number or NYS county (if you have it/them available).

Consumer Advocate Areas Served
Anne Otsego, Rensselaer, Schenectady, Schoharie
Aurora Jefferson, Lewis, Oswego, and St. Lawrence
Autumn Erie, Genesee, Monroe, Niagara, Ontario, and Orleans
Kari Clinton, Essex, Franklin, Fulton, Hamilton, Montgomery, Saratoga, Warren, Washington
Kristie Albany, Columbia
Martani Herkimer and Oneida
Mary Beth Cayuga, Onondaga
Stephanie Allegany, Cattaraugus, Chautauqua, Erie, Livingston, Niagara, and Wyoming
Victoria Chenango, Cortland, Madison, Onondaga