Speak with a Consumer Advocate
When life gets hard, we’re here for you.
We understand that managing your energy bill isn’t always easy, especially now. Our Customer Advocates are here to help. Call 1-800-642-4272 or email ConsumerAdvocatesUNY@nationalgrid.com to connect with your local advocate. We specialize in assisting income-eligible and vulnerable customers struggling with their home energy bills by aligning them with available programs and services offered by National Grid and local agency partners.
Call 1-800-642-4272 or email ConsumerAdvocatesUNY@nationalgrid.com to connect with your local Consumer Advocate. When emailing us, please provide your name, address, and account number or NYS county (if you have it/them available).
| Consumer Advocate | Areas Served |
|---|---|
| Anne | Otsego, Rensselaer, Schenectady, Schoharie |
| Aurora | Jefferson, Lewis, Oswego, and St. Lawrence |
| Autumn | Erie, Genesee, Monroe, Niagara, Ontario, and Orleans |
| Kari | Clinton, Essex, Franklin, Fulton, Hamilton, Montgomery, Saratoga, Warren, Washington |
| Kristie | Albany, Columbia |
| Martani | Herkimer and Oneida |
| Mary Beth | Cayuga, Onondaga |
| Stephanie | Allegany, Cattaraugus, Chautauqua, Erie, Livingston, Niagara, and Wyoming |
| Victoria | Chenango, Cortland, Madison, Onondaga |