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1 Important Alert

Information

COVID-19 Information

As conditions evolve, we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve.

To learn more, and stay updated on National Grid’s efforts, visit our dedicated page: ngrid.com/covid-19.

COVID-19 Response

Help Making Payments

Not sure you can pay your next energy bill? We can help.

If you need help, there is hope. That’s because National Grid has a variety of programs that can help Upstate New Yorkers both in the short term and in extended circumstances. Whether you are a homeowner, renter, or landlord, you can take control of your monthly gas and electric bills through these programs and services.

Grant Programs

Grants may be available to help you pay your energy bills through the Home Energy Assistance Program (HEAP), Temporary Assistance, and Care and Share.

Grant Programs

Monthly Bill Credit

Save on your National Grid gas and electric bill with a monthly bill credit available through our:

Energy Affordability Program (EAP)

Speak with a Consumer Advocate

Learn about the financial assistance solutions that are right for you.

Speak with a Consumer Advocate

Special Protections

Homes with seriously ill, injured, or life support residents may be protected from having their service turned off in the event of non-payment.

Special Protections

Energy Savings Programs

Upgrade the efficiency of your home and start saving energy and money. We offer a variety of rebates, services, and tips.

Energy Savings Programs

Budget Plan

Divide your annual energy costs into 12 balanced, monthly charges to keep the “peaks and valleys” out of your bills.

Budget Plan

More Time to Pay

Need a bit more time? We can help you catch up on your overdue bills. 

More Time to Pay

More Help and Information

Important Phone Numbers

A complete list of National Grid phone numbers for customers in Upstate New York.

Pay in Person

National Grid offers many easy ways to pay your energy bills, including at no-fee cash locations near your home.

Other Ways to Pay

Pay by mail, over the phone, or receive and pay your bill online through paperless billing and automatic payments.