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Welcome to our Upstate NY Home site.

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Where can we help you today?

1 Important Alert(s)


The US Postal service is reporting significant delays in shipping mail to all of New York State. Please note that you can view or pay your National Grid bill 24/7 by signing into your account. In addition, our Paperless Billing program offers the faster and environmentally greener convenience of email bill delivery. Consider enrolling today.

Help Making Payments

Not sure you can pay your next energy bill? We can help.

If you need help, there is hope. That’s because National Grid has a variety of programs that can help Upstate New Yorkers both in the short term and in extended circumstances. Whether you are a homeowner, renter, or landlord, you can take control of your monthly gas and electric bills through these programs and services.

Help is Available

If you received a Disconnect Notice in the mail, see information on available financial assistance and grant programs.

Learn more

Grant Programs

Grants may be available to help you pay your energy bills through the Home Energy Assistance Program (HEAP), Temporary Assistance, and Care and Share.

Grant Programs

Monthly Bill Credit

Save on your National Grid gas and electric bill with a monthly bill credit available through our:

Energy Affordability Program (EAP)

Speak with a Consumer Advocate

Learn about the financial assistance solutions that are right for you.

Speak with a Consumer Advocate

Special Protections

Homes with seriously ill, injured, or life support residents may be protected from having their service turned off in the event of non-payment.

Special Protections

Energy Savings Programs

Upgrade the efficiency of your home and start saving energy and money. We offer a variety of rebates, services, and tips.

Energy Savings Programs

Budget Plan

Divide your annual energy costs into 12 balanced, monthly charges to keep the “peaks and valleys” out of your bills.

Budget Plan

More Time to Pay

A special COVID-19 payment plan is available to residential customers. It requires as low as $0 down payment and will spread your past due amount over monthly installments.

More Time to Pay

More Help and Information

Important Phone Numbers

A complete list of National Grid phone numbers for customers in Upstate New York.

Pay in Person

National Grid offers many easy ways to pay your energy bills, including at no-fee cash locations near your home.

Other Ways to Pay

Pay by mail, over the phone, or receive and pay your bill online through paperless billing and automatic payments.