Help Making Payments
We’re here with you in good circumstances and bad, including when you’re having trouble paying your bill. We offer a number of assistance programs and deferred payment options if you need them.
Help is Available
If you received a Disconnect Notice in the mail, see information on available financial assistance and grant programs.
Learn more
Grant Programs
Grants may be available to help you pay your energy bills through the Home Energy Assistance Program (HEAP), Temporary Assistance, and Care and Share.
Monthly Bill Credit
Save on your National Grid gas and electric bill with a monthly bill credit available through our:
Speak with a Consumer Advocate
Learn about the financial assistance solutions that are right for you.
Special Protections
Homes with seriously ill, injured, or life support residents may be protected from having their service turned off in the event of non-payment.
Energy Savings Programs
Upgrade the efficiency of your home and start saving energy and money. We offer a variety of rebates, services, and tips.
Budget Plan
Divide your annual energy costs into 12 balanced, monthly charges to keep the “peaks and valleys” out of your bills.
More Time to Pay
A special COVID-19 payment plan is available to residential customers. It requires as low as $0 down payment and will spread your past due amount over monthly installments.
More Help and Information
Important Phone Numbers
A complete list of National Grid phone numbers for customers in Upstate New York.
Pay in Person
National Grid offers many easy ways to pay your energy bills, including at no-fee cash locations near your home.
Other Ways to Pay
Pay by mail, over the phone, or receive and pay your bill online through paperless billing and automatic payments.