Help Making Payments
If you need help, we are here for you.
More people than ever are struggling to make ends meet, and that could make it challenging to pay your home gas and electric bill on time. We understand and want to make it as easy as possible to get the assistance you need, when you need it.
If you received a Disconnect Notice in the mail visit Grant Programs for information on available financial assistance and more.
Grant Programs
The Home Energy Assistance Program (HEAP) provides grants to assist income-eligible households in paying their energy costs.
Monthly Bill Credit
Save on your National Grid gas and electric bill with a monthly bill credit available through our Energy Affordability Program (EAP).
Speak with a Consumer Advocate
Not sure what assistance program is right for you? A National Grid Consumer Advocate will be happy to help.
Special Protections
Homes with infants and seriously ill, disabled and/or elderly residents may be protected from having their service turned off in the event of non-payment.
Energy-Saving Programs
Upgrade the efficiency of your home and start saving energy and money. We offer a variety of rebates, services and tips.
Budget Plan
Divide your annual energy costs into 12 balanced, monthly charges to keep the peaks and valleys out of your bills.
More Time to Pay
If you need more time to pay your gas or electric bill, you may qualify for payment extensions.
Utility Arrears Relief Program
Qualifying customers may have unpaid balances for service forgiven.
More Help and Information
211 Get Connected. Get Help.
211 is a free service that helps you find help. You can call 211 anytime, 24/7 to speak with a Community Resource Specialist who will help you identify needs and connect you to the programs in your community that help with those needs. 211 helps people find help paying bills, getting food for their family, find health or mental health care services, tax preparation assistance, and more, with most programs being free or low cost. To talk to someone now, call 211. For help by text, text your zip code to 898-211.
Important Phone Numbers
A complete list of National Grid phone numbers for customers in Upstate New York.
Pay in Person
National Grid offers many easy ways to pay your energy bills, including at no-fee cash locations near your home.
Other Ways to Pay
Pay by mail, over the phone, or receive and pay your bill online through paperless billing and automatic payments.