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Welcome to our Upstate NY Home site.

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Where can we help you today?

1 Important Alert(s)

Storm Alert

7 pm Update: Our field force of more than 3,200 highly skilled workers has restored service to 90 percent of customers affected by the damaging storm that impacted the region beginning Wednesday. Crews will continue to work around the clock in difficult weather conditions to restore service to those who remain without power. Restoration challenges include replacing more than 200 broken utility poles. It can take a single crew four- to six-hours to replace each pole. Please take caution around downed power lines; always assume they are carrying live electricity and report their location by calling us at 1-800-867-5222 or by calling 911.

Grant Programs

Financial Assistance Information and Applications

If you need extra support, we have Grants and Payment Assistance Programs that can help—even if you've never qualified before. Our Consumer Advocacy Team is also available for support and guidance. For assistance, please call 1-800-642-4272 or email to connect with your local Consumer Advocate. When emailing us, please provide your name, address, and account number or NYS county (if you have it/them available).

Home Energy Assistance Program

This federal grant program helps income-eligible New York residents pay their energy bills.

Hope & Warmth Energy Fund

Emergency financial assistance for customers with an income above the HEAP eligibility guidelines.

Hope & Warmth Energy Fund
Hearts Fighting Hunger

One-time emergency food assistance is available for eligible National Grid New York heating customers.

Hearts Fighting Hunger
Emergency/Temporary Assistance

Assistance for past-due bills may be available if your utilities are at risk for disconnection.

Emergency/Temporary Assistance
Care & Share

One-time financial assistance for customers who meet the HEAP eligibility guidelines.

Care & Share