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1 Important Alert(s)

System Maintenance

Online outage reporting unavailable December 5

We will be performing system maintenance on our online outage reporting system on Tuesday, December 5. During this time, reporting an outage online or via text will not be available. To report an outage, please call Customer Service at 1-800-867-5222. Our agents are available 24 hours for electric emergencies. Thank you for your patience as we work to maintain our outage reporting system.

Hope & Warmth Energy Fund

The Hope & Warmth Energy Fund is administered by HeartShare Human Services of New York and provides emergency financial assistance to vulnerable customers who have an income above the HEAP eligibility guidelines and are having difficulty paying their heating energy bills in National Grid’s New York State service area. Eligible customers will receive one $200 grant during the winter heating season. 

To qualify, an applicant must:

 

For more information visit: HeartShare Human Services of New York | Energy Assistance & Community Development or call (718) 422-4207.