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Special Protections

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Keeping the service on during financial hardship.

At National Grid, we understand that, now more than ever, many customers are unable to pay their bills due to financial hardship. We’re doing all we can to help keep the service on in your time of need. If you or a member of your household uses life-sustaining equipment, or has a serious illness or injury (as certified by a medical professional), and your utility service is at risk, we will do all we can to help keep the service on.

We also offer outage notifications and special electric meter tagging to those using life-support equipment. For more information, please call 1-800-642-4272.