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1 Important Alert(s)

Notice

Thank you for your patience during our recent billing system update. We have returned to normal business operations. All services and bill payment options are available again.

More Time to Pay

Before signing up for a payment agreement you may want to consider that financial assistance provided by the Home Energy Assistance Program (HEAP) may be available to help you pay your home energy costs.

  • The Regular HEAP program is scheduled to run November 1, 2023 – March 15, 2024.

  • The Emergency HEAP program is scheduled to run January 2, 2024 – March 15, 2024.

For more information, customers in New York can visit the New York State OTDA HEAP Website at: https://otda.ny.gov/programs/heap/ or call the New York State Temporary Assistance Hotline at 1-800-342-3009.

 

Payment Plans

Our payment agreements can allow you to spread your past due amount over manageable monthly installments.

If you are currently enrolled in an existing program and do not meet these eligibility rules, please call us at 1-800-443-1837 to discuss other options that may work for you.

 

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