More Time to Pay
Before signing up for a payment agreement you may want to consider that financial assistance provided by the Home Energy Assistance Program (HEAP) may be available to help you pay your home energy bills. HEAP historically runs from November – March.
For more information, visit the New York State OTDA HEAP Website at: https://otda.ny.gov/programs/heap/ or call the New York State Temporary Assistance Hotline at 1-800-342-3009.
Payment Plans
Our payment agreements can allow you to spread your past-due amount over manageable monthly installments. We offer multiple repayment options depending on customer type and eligibility. The terms below are for Residential customers with active accounts. If your account has been disconnected, please call 1-800-443-1837 to determine what repayment options you have.
- A deferred payment agreement (DPA) is a longer-term repayment plan with a fixed monthly installment amount added to your current charges. A DPA must be signed, either electronically or hard copy before your agreement can take effect.
- Standard Payment Agreement: 15% downpayment with the balance payable in 10 monthly installments (plus your current bill). Click Enroll Now below to apply for this type of repayment plan.
- Minimum Payment Agreement: Customers must qualify financially. A Minimum DPA may be for as little as $0 down and payments as low as $10 a month (plus your current bill). For a Minimum DPA you may need to provide the appropriate financial information and proof. If you think you qualify for a Minimum DPA, you may submit an Online Financial Statement and we will review and reply if eligible. You may also call us at 1-800-443-1837 to determine eligibility, and be offered a Minimum DPA on your account if eligible. This option is not available to sign up via self-service online at this time. Visit our Financial Statement section for more detailed information.
- A shorter term payment plan (Collection Arrangement) is also available. Usually, a minimum of 25% as a downpayment is required, with the remaining balance paid over 40 days. These payments would be in addition to your current bill but would be paid separately. A collection arrangement does not need to be signed, but we can provide a written copy if requested.
If you would like to enroll in a Long-Term Payment Plan (Standard DPA) or Shorter-Term Payment Plan (Collection Arrangement) click Enroll Now below. If you’d like to check your eligibility for a Minimum Payment Agreement you may review what the Financial Statement requires, or you may submit an Online Financial Statement and we will review and reply if eligible. If you would like help determining your best repayment option, or have a contact center representative help you submit a Financial Statement please call us at 1-800-443-1837 to discuss which option may work for you.