More Time to Pay
Before signing up for a payment agreement you may want to consider that financial assistance provided by the Home Energy Assistance Program (HEAP) may be available to help you pay your home energy costs.
The Regular HEAP program closed on April 29, 2022; the Emergency HEAP program has been extended and is scheduled to run through August 31,2022 or until funds run out. Eligible customers can receive up to 3 Emergency HEAP grants this season.
Customers interested in applying for Emergency HEAP should contact theri local HEAP office. We encourage you to apply quickly. For more information, customers in New York can visit the New York State OTDA HEAP Website at: https://otda.ny.gov/programs/heap/ or call the New York State HEAP Hotline at 1-800-342-3009.
Payment Plans
Our payment agreements can allow you to spread your past due amount over manageable monthly installments.
If you are currently enrolled in an existing program and do not meet these eligibility rules, please call us at 1-800-443-1837 to discuss other options that may work for you.