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1 Important Alert

Information

COVID-19 Information

As conditions evolve, we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve.

To learn more, and stay updated on National Grid’s efforts, visit our dedicated page: ngrid.com/covid-19.

COVID-19 Response

More Time to Pay

If you are unable to pay your bill on time, we offer two types of payment extensions that can help.
Collection Arrangement Payment Agreement
Payment solution Your full bill amount will be split into two installments. A down payment plus additional installments added to your future bills. Both are calculated based on your current account balance.
When is payment due? The two installment dates are determined at time of enrollment, with final installment due within 42 days. Every month when the current charges are billed.
Late payment charges Assessed on the overdue balance, during the time the agreement remains active. Not added to the overdue balance as long as the agreement remains active.
Length of plan Up to 42 days, determined at time of enrollment. Calculated based on current account balance up to 12 months.
Eligibility rules
  1. You must have an active account
  2. Your service cannot be supplied by an alternative energy supplier
  3. Your account cannot be “cash only”
  4. You cannot be enrolled in budget billing or a payment agreement
  1. You must have an active account
  2. Your service cannot be supplied by an alternative energy supplier
  3. Your account cannot be “cash only”
  4. You cannot be enrolled in budget billing or a collection arrangement
Ready to get started? Enroll Now Enroll Now