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Welcome to our Upstate NY Home site.

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1 Important Alert(s)

System Maintenance

Online outage reporting unavailable December 5

We will be performing system maintenance on our online outage reporting system on Tuesday, December 5. During this time, reporting an outage online or via text will not be available. To report an outage, please call Customer Service at 1-800-867-5222. Our agents are available 24 hours for electric emergencies. Thank you for your patience as we work to maintain our outage reporting system.

Report Outage: 1-800-867-5222

More Time to Pay

Before signing up for a payment agreement you may want to consider that financial assistance provided by the Home Energy Assistance Program (HEAP) may be available to help you pay your home energy costs.

  • The Regular HEAP program is scheduled to run November 1, 2023 – March 15, 2024.

  • The Emergency HEAP program is scheduled to run January 2, 2024 – March 15, 2024.

For more information, customers in New York can visit the New York State OTDA HEAP Website at: https://otda.ny.gov/programs/heap/ or call the New York State Temporary Assistance Hotline at 1-800-342-3009.

 

Payment Plans

Our payment agreements can allow you to spread your past due amount over manageable monthly installments.

If you are currently enrolled in an existing program and do not meet these eligibility rules, please call us at 1-800-443-1837 to discuss other options that may work for you.

 

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