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1 Important Alert(s)

System Maintenance

Online outage reporting unavailable December 5

We will be performing system maintenance on our online outage reporting system on Tuesday, December 5. During this time, reporting an outage online or via text will not be available. To report an outage, please call Customer Service at 1-800-867-5222. Our agents are available 24 hours for electric emergencies. Thank you for your patience as we work to maintain our outage reporting system.

Energy Savings Programs

happy family

EmPower+ Income-Eligible Weatherization Program

The EmPower+ program provides no-cost energy-efficiency solutions to income-eligible New Yorkers. This program is offered through a partnership with the New York State Energy Research and Development Authority (NYSERDA). Eligibility is based on your household size and annual household income (see guidelines below).

Household Size Maximum Gross Monthly Income Maximum Gross Annual Income
1 $2,852 $34,224
2 $3,730 $44,760
3 $4,608 $55,296 
4 $5,485 $65,820
5 $6,363 $76,356
6 $7,241 $86,892
7 $7,405 $88,860
8 $7,570 $90,840
9 $7,734 $92,808
10 $7,899 $94,788

The current income guidelines for EmPower New York are set at 60% of the state median income.

Whether you own your home or rent, a participating contractor will complete a no-cost home energy assessment to identify if your home would benefit from free energy upgrades such as:

  • Installation of high-efficiency lighting
  • Attic and wall insulation
  • Replacement of old, inefficient refrigerators and freezers
  • Water-saving showerheads

Apply Now

For more information, please call 1-877-NYSMART (1-877-697-6278) or visit the EmPower+ website.

National Grid Energy Efficiency Rebate Programs

If you are not income-eligible, you may be interested in a rebate for purchasing new, qualifying energy efficient equipment such as:

  • Gas heating boilers
  • Gas heating furnaces
  • Gas water heaters
  • Electric heat pump waters
  • Electric ground source heat pumps
  • Electric central heat pumps
  • Electric mini-split heat pumps
  • Wi-Fi thermostats
  • Pipe insulation
  • And more

Available Rebates


National Grid Marketplace logo

We also offer a National Grid Online Marketplace, where you can purchase name-brand energy- saving and connected home products at affordable prices in order to save energy, enhance your comfort and achieve peace of mind. Instant price discounts are available exclusively for National Grid customers for smart (Wi-Fi) thermostats, LED bulbs, advanced power strips, showerheads and more.

Roof with solar panels

Solar for All

With Solar for All from the New York State Energy Research and Development Authority (NYSERDA), income-eligible households can subscribe to community solar at no cost. Program participants receive monthly credits on their electricity bills—up to $15 a month—and there are no upfront costs, fees or payments to participate.

Participation does not affect any existing electric bill credit or reduction you have. You may already be eligible for Solar for All if you participate in HEAP (Home Energy Assistance Program), SNAP (Supplemental Nutrition Assistance Program), TANF (Temporary Assistance for Needy Families), EmPower+ New York or another electric bill assistance program.

To learn more about Solar for All, please visit the website, email, or call 1-877-NYSMART (1-877-697-6278).


Person putting in light bulb

Energy Savings Tips

Making small changes in your daily activities can add up, lowering energy bills and enhancing home comfort. With our energy savings tips, you can start making changes now.


Person using tablet

Oil to Gas Conversions

At National Grid, we make it easy for you to switch to natural gas. What are the advantages of converting your home?

  • Affordability
  • Convenience
  • Economic health
  • Versatility


Convert to Natural Gas