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Welcome to our Upstate NY Home site.

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Where can we help you today?

1 Important Alert(s)


Please note: Some of our regular services and bill payment options are temporarily unavailable through May 27 due to a billing system update. Thank you for your patience and understanding. As always, we’ll continue to respond to gas and electric emergencies 24 hours a day. If you have an emergency, call 911 or our Customer Service numbers: Gas Emergencies: 1-800-892-2345 | Electric Emergencies: 1-800-867-5222.

Storm Safety

We are here to help you weather any storm. We work before, during, and after a storm to maintain service and ensure your safety. Please do all you can to protect yourself and your loved ones as well. 

How to Report Outages: Report online, text OUT to 64743, or call us at 1-800-867-5222.

*If you are not already enrolled in text messaging, text REG to 64743 to register first (you’ll need to have your 10-digit account number).

Preparing Your Home & Family

Protect yourself and prevent property damage by preparing for storms in advance

Before a Storm
Stay Safe During a Storm

From loss of power to flooding, learn how to handle any storm scenario

During a Storm
After a Storm

Once a storm clears, restoration and repairs can begin. Use caution and follow these tips before assessing any damage.

After a Storm

If your property has flooded, contact a plumbing or heating contractor to make sure your appliances are safe to operate.

Flooded Equipment
Hurricane Tips

Stay safe, stay prepared for hurricanes.

Hurricane Tips
Hot Weather

Even in the warm months, it’s important to maintain your safety and stay comfortable.

Hot Weather
Cold Weather

Keeping healthy and safe when the temperatures drop.

Cold Weather