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Welcome to our Upstate NY Home site.

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Where can we help you today?

Safety & Outages

Electrical Outages: call 1-800-867-5222 or Report Outage
Gas Emergencies: call 1-800-892-2345 or 911.

Outage Central

Prepare before, during and after storms.

Outage Central

Electric Safety

Important electrical safety tips for everyone.

Electric Safety

Natural Gas Safety

Learn to recognize and react to dangerous conditions and prevent accidents before they occur.

Natural Gas Safety

Streetlight Portal

Use our Streetlight Inventory Management System (SIMS) to report a streetlight outage and more.

Streetlight Portal

Call 811 Before You Dig

If you plan to plant a tree, install a fence or other outdoor improvements, call before you dig to make sure you steer clear of hazards.
Call 811 at least two days prior to excavation activities.

Avoid Scams

We never demand payment through a prepaid debit card.
Every National Grid employee carries a photo ID card, and all our contractors are also required to carry ID.

Safety in our Communities

First Responders Safety

Free online training, interactive tools, training materials, and videos for teams working near gas and electric facilities.

Contractor Safety

If you work around electric lines and natural gas facilities, find guidelines to keep your team safe, and order your free safety kit here.

Safety Education Materials

Want to engage students in safety, energy efficiency, the environment, and ethics? We offer free learning resources here.