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Where can we help you today?

1 Important Alert(s)

System Maintenance

Online outage reporting unavailable December 5

We will be performing system maintenance on our online outage reporting system on Tuesday, December 5. During this time, reporting an outage online or via text will not be available. To report an outage, please call Customer Service at 1-800-867-5222. Our agents are available 24 hours for electric emergencies. Thank you for your patience as we work to maintain our outage reporting system.

Safety & Outages

Electrical Outages: call 1-800-867-5222 or Report Outage
Gas Emergencies: call 1-800-892-2345 or 911.

Outage Central

Prepare before, during and after storms.

Outage Central
Electric Safety

Important electrical safety tips for everyone.

Electric Safety
Natural Gas Safety

Learn to recognize and react to dangerous conditions and prevent accidents before they occur.

Natural Gas Safety
Streetlight Portal

Use our Streetlight Inventory Management System (SIMS) to report a streetlight outage and more.

Streetlight Portal

We are here to help you weather any storm. Stay safe year-round with our safety tips for storms and extreme weather.

If you plan to plant a tree, install a fence or other outdoor improvements, call before you dig to make sure you steer clear of hazards.
Call 811 at least two days prior to excavation activities.

We never demand payment through a prepaid debit card.
Every National Grid employee carries a photo ID card, and all our contractors are also required to carry ID.

Safety in our Communities

First Responders Safety

Free online training, interactive tools, training materials, and videos for teams working near gas and electric facilities.

Safety Education Materials

Want to engage students in safety, energy efficiency, the environment, and ethics? We offer free learning resources here.