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1 Important Alert(s)


11:00 am Update: Our 2,800 field workers continue cleanup and repairs after severe thunderstorms and suspected tornadoes barreled through parts of upstate NY Tuesday. We are working with local officials and emergency responders to coordinate restoration efforts. Where it is safe to do so, crews are removing extensive damage – including downed wires, trees, broken poles and other hazards – while focusing on public safety and power restoration. Never touch downed power lines, assume they are carrying live electricity and report them at 1-800-867-5222 or by calling 911.

Pipes on Your Property

Help us keep our natural gas pipelines safe with proper precaution and maintenance.

Dig Safe - Call 811 Before You Dig

The first step to a safe digging project is to Contact 811 before you dig.

If you plan to plant a tree, install a fence, put in a pool, or plan any other outdoor improvements you must call 811 at least two days prior to excavation activities. It’s the law!

Why? Various utility lines are buried underground and there are serious consequences if you mistakenly hit, scrape, or otherwise damage them.

After you call, a representative will survey the area and clearly mark out any underground lines at no charge to you. Do not begin any work until you’ve called and always respect the mark outs placed on your site. And if you see someone working in the street or a yard without mark out, always ask if they made a call to 811 first. Help us keep your home, family, and community safe!

Inspect Your Pipes Regularly

It is your responsibility to maintain and let us know about any gas lines that begin at the outlet of the gas meter and extend either above or below ground on your property. Buried gas lines need special attention because they can corrode or leak if not properly maintained. We recommend you periodically hire a professional plumbing/heating contractor or leak survey and corrosion expert. If unsafe conditions are found, you should have the pipeline repaired immediately.

Examples of buried gas lines include:

  • Outside gas lighting
  • Gas heaters for pool or hot tub
  • Natural gas barbecues
  • Gas-fired generators
  • Detached buildings with gas appliances

Access Required for Mandated Work

National Grid representatives often need access to the inside of your premise to preform safety work required by the Public Service Commission of New York State. This work includes meter quality tests, meter changes due to retirement, regulator inspections, public building inspections, and may require your gas appliances to be tested for leaks and carbon monoxide.  When the meter at your premise is selected in one of these programs, National Grid will contact you by postcard, letter or phone to schedule an appointment.  Appointments take approximately 45 minutes and will be completed at no cost to you. 

Leave Sewer Pipe Blockages to Professionals

Unclogging sewer pipes can create gas leaks, so please always have a professional inspection of sewage blockages before attempting to clear them.

Why? Natural gas utilities across the country have discovered locations where natural gas pipes or other utilities such as communications and electric wires were accidently installed through sewer pipes, something known as a “cross bore.” Cross bores aren’t a safety hazard on their own, but damage caused by unclogging sewer pipes could led to fires or explosions.

Respect Rights of Way

Right of Way Marker

While most of our pipelines run under public roads, some do cross under private property. To protect both the pipelines and our communities, we establish strips of land along a pipeline’s path called Rights of Way (ROWs) where permanent structures are prohibited. A ROW can measure from 25 to 150 feet wide and is usually indicated with a marker that displays the approximate location of the pipeline, the material transported, the operator’s name, and an emergency telephone number.

ROWs prohibit permanent structures such as:

  • Houses
  • Trailers
  • Mobile homes
  • Poles, decks
  • Trees
  • Tool sheds
  • Garages
  • Swimming pools
  • Septic tanks