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Where can we help you today?
As conditions evolve, we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve.
To learn more, and stay updated on National Grid’s efforts, visit our dedicated page: ngrid.com/covid-19.
Annual maintenance is the best way to ensure you will have power when you need it. If you bought a generator several years ago and have not used it since, it may not work in an emergency. Don’t wait until a storm hits to find that out. More tips are available below and in our Operating Generators for Standby Power brochure.
Although we’ve automated the meter reading process for most of our customers, it’s still important to keep your meters unobstructed.
Keep obstructions away from any indoor meters as well and do not hang anything on your gas pipes. Having easy access to your meter is important during an emergency.
Gas space heaters are a safe way to produce heat if they are used properly, installed by a qualified professional, and maintained well. Be sure to do the following:
Connectors should be inspected periodically by a qualified professional and replaced as needed. Keep the following in mind:
We recommend installing detectors to keep you safe. It's important to familize yourself with the different types of detectors available. Smoke alarms sense smoke, which indicates a fire. Carbon monoxide detectors sound when CO is present. Residential methane detectors(RMD) alert you of possible gas leaks by sounding when methane is in the air. In all cases, we recommend following the manufacturer's instructions for installion and proper placement.