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Welcome to our Upstate NY Home site.

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Where can we help you today?

1 Important Alert(s)


The US Postal service is reporting significant delays in shipping mail to all of New York State. Please note that you can view or pay your National Grid bill 24/7 by signing into your account. In addition, our Paperless Billing program offers the faster and environmentally greener convenience of email bill delivery. Consider enrolling today.

Stay Connected

Stay ConnectedWe understand that the inconvenience of being without power is frustrating. Our crews and staff work around the clock to ensure power is restored as quickly and safely as possible.

If you do happen to have a power outage, we offer several ways that you can stay connected and informed.

Reach out to us on Facebook or Twitter

We post the latest updates from our crews, images from the storm, and important safety tips. We'll help with:

  • reporting your outage
  • information on your estimated restoration time

Outage Alerts

Sign up to receive personalized real-time outage information

  • For email or phone alerts: Login to your account and update your preferences. If you don't have an online account, register here.
  • Or Text REG to 64743* to get text alerts
    (*have your 10-digit account number ready)

Outage Map

View outages in your area and find updates.