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Welcome to our Upstate NY Home site.

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Where can we help you today?

Outage Central

We are here to help you weather any storm. We work before, during, and after a storm to maintain service and ensure your safety. Please do all you can to protect yourself and your loved ones as well.

Report the Outage

If you lose power, call 1-800-867-5222 or report it here.

Go to: Report or Check an Outage

Outage Alerts

Sign up to get outage alerts.

Outage Alerts

Outage Map

Is your power out? See outages in your area and find updates here.

Outage Map

Stay Connected

Whether social media, email, phone or text, find out how to stay connected with us during storms.

Stay Connected

Storm Safety

Protect yourself and prevent property damage by preparing for storms in advance and using caution even after restorations have begun.

Storm Safety

Service Restoration Process

Learn the steps we take to restore power and follow our progress during largescale outages. 

Our Restoration Process

Special Needs

If you rely on electrically operated life-sustaining medical devices, let us know.

Special Needs

Outage FAQs

Here are some questions our customers often ask us.

Outage FAQs