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Welcome to our Upstate NY Home site.

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Where can we help you today?

1 Important Alert(s)

Storm Alert

11pm Update: Our field force of more than 3,200 highly skilled workers has restored service to 90 percent of customers affected by the damaging storm that impacted the region beginning Wednesday. Crews will continue to work around the clock in difficult weather conditions to restore service to those who remain without power. Restoration challenges include replacing more than 200 broken utility poles. It can take a single crew four- to six-hours to replace each pole. Please take caution around downed power lines; always assume they are carrying live electricity and report their location by calling us at 1-800-867-5222 or by calling 911.

Outage Central

We are here to help you weather any storm. We work before, during, and after a storm to maintain service and ensure your safety. Please do all you can to protect yourself and your loved ones as well.

Report the Outage

If you lose power, call 1-800-867-5222 or report it here.

Go to: Report or Check an Outage
Outage Alerts

Sign up to get outage alerts.

Outage Alerts
Outage Map

Is your power out? See outages in your area and find updates here.

Outage Map
Stay Connected

Whether social media, email, phone or text, find out how to stay connected with us during storms.

Stay Connected
Storm Safety

Protect yourself and prevent property damage by preparing for storms in advance and using caution even after restorations have begun.

Storm Safety
Service Restoration Process

Learn the steps we take to restore power and follow our progress during largescale outages. 

Our Restoration Process
Special Needs

If you rely on electrically operated life-sustaining medical devices, let us know.

Special Needs
Outage FAQs

Here are some questions our customers often ask us.

Outage FAQs