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1 Important Alert(s)

Storm Alert

3:30 p.m. Update: National Grid has deployed more than 2,300 line, tree, damage, and public safety specialists to assess damage, clean up debris and restore power to customers as a result of the ongoing windstorm that struck Upstate New York beginning Thursday evening.  As of 3 p.m. on Friday, National Grid has restored service to more than 54,000 of the nearly 66,000 customers affected by the storm. Be sure to charge your mobile devices so that you can remain connected in the event of an outage, and use extreme caution near downed power lines and wires; always assume that they are carrying live electricity. 

Press Release Report an Outage Downed Power Line Safety

Outage Map

Open Map

Our interactive map is updated every 5 minutes and provides regional power restoration information. You may also choose the outages by county option to see a list of estimated time of restorations, or ETRs, in your county. If you click on the arrow to the left of your county’s name, you will see ETRs for the towns and villages within that county. 

The ETRs are based on National Grid’s latest damage analysis and reflect a general assessment of when the last customer in the specified area is expected to be returned to service. To check the specific ETR for your own property, log into your account. We make every effort to restore your service as quickly as possible. 

Browse our FAQs to learn more about outages and restorations.