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1 Important Alert(s)

Storm Alert

11:00 p.m. Update: National Grid has restored service to 95% of customers that were impacted by this week’s storm across upstate New York. The company deployed nearly 3,400 line, tree, public safety and damage assessment specialists beginning Sunday to remove broken tree limbs and uprooted trees, and repair downed lines, broken poles, and other infrastructure damaged by the storm. Our crews will continue their work until every customer has had their electric service restored. National Grid reminds you to never touch downed power lines; always assume they are carrying live electricity.

Latest Press Release Report an Outage Outage Map

Outage Alerts

Receive personalized real-time outage information

Cell Phone with Storm AlertSign up to receive alerts via text, phone call or email when your power goes out.  We’ll notify you when we detect an outage on your property, have restoration estimates and updates, or have restored power to your address.

  • For email or phone alerts: Login to your account and update your preferences. If you don't have an online account, register here.

  • Or Text REG to 64743* to get text alerts (have your 10-digit account number ready)

After you sign up, you’ll receive:

Alerts when there’s an outage on your property

Restoration estimates and updates
Notifications when power is restored

Once registered, you can text—

OUT to 64743 to Report an Outage.

STAT to 64743 to check your Restoration Status

*Message and data rates may apply. Text STOP to cancel.

 

Manage your alerts

Once enrolled, sign into your account to manage your outage alerts.