Skip to main content Skip to main navigation
Choose a Region
Our Company Contact Us

Welcome to our Upstate NY Home site.

We're not sure if this is right. If you confirm where you use our services most, we can tailor our site to your needs.
Note: If you've told us more than once your browser could be blocking cookies. Click to learn more about cookies

Pay Your Bill
You have reached the end of the nav drawer.

Select Your Region

Where can we help you today?

1 Important Alert(s)

Summer Safety

As the temperature increases, use these tips to beat the heat & stay safe:

  • To maximize the cooling effect of an air conditioning system, run fans to create a wind-chill effect to distribute and circulate cold air throughout a room.
  • Keep your window coverings closed to reduce the sun's heating of your home.
  • Know the signs of heat-related illness: Heavy sweating, muscle cramps, and a fast pulse are symptoms of heat-related illnesses like heat exhaustion or heat stroke.

Learn more energy efficiency tips & how to stay safe this summer here.

Press Release

During a Storm

Consider all downed wires to be energized and dangerous.
This includes telephone, fiber optic, and cable TV wires. They may be in contact with energized electric wires that are not within your view. To report downed electric wires, please call us: 1-800-867-5222.

If an outage occurs, disconnect sensitive appliances. To avoid potential power surge damage when electricity is restored, unplug computers, televisions, and microwaves.

Leave a light switch on. To signal when the power comes back on.

Remember frozen foods will keep about 24 hours. Food will stay fresh six to nine hours in a refrigerator before spoiling.

Never operate a generator indoors. Learn more about generator safety.

Consider checking on others who may benefit from your assistance.

Keep warm! But burn only wood or newspapers in your fireplace or woodstove.

Consider moving to an alternate location. This may be a good idea if you anticipate an extended outage, especially for those with family members with special needs.

If you must use a portable space heater, do so safely. Check to make sure it has an Underwriters Laboratories safety label and an automatic shutoff device that turns the heater off if it tips over or becomes too hot. Periodically check nearby objects to see if they feel hot.